Job Title

Aptella empowers the Mining, Construction, and Geospatial industries with cutting-edge technology from global leaders. With a team of 380+ professionals across Australia, Southeast Asia, and New Zealand, we offer a dynamic, forward-thinking environment and outstanding career opportunities.About the RoleAs a Customer Service Consultant, you''ll be the friendly face and first point of contact at our Service Centre and Showroom. From greeting visitors and answering calls to processing service bookings and supporting sales and rental enquiries, you''ll play a key role in helping customers get the right technology, support and experience every time. This role keeps things movingcoordinating service book-ins, assisting with quotations, facilitating collections, and keeping communication flowing between customers, technicians and the broader team.You''ll thrive in a fast-paced environment, balancing front-counter service with administrative accuracy, while contributing to a safe, positive and team-oriented workplace.Key ResponsibilitiesDeliver excellent customer service across front counter, phone and showroom interactionsProcess service centre book-ins, repair collections, and showroom salesProvide accurate service and sales quotations and direct enquiries to the right teamsSupport rental and product enquiries both over the counter and by phoneActively communicate service status updates and customer requirements to the Service ManagerAssist with invoicing, stock transfers, inventory replenishment and support call loggingUse Aptella systems and enterprise tools to input accurate, timely dataParticipate in ongoing training, completing a minimum of three LEP skillsets/courses each quarterAbout YouA people-focused communicator with strong customer service instinctsOrganised, detail-oriented and comfortable handling varied tasks at paceTeam-oriented with a positive, professional and approachable mannerStrong computer skills with confidence using enterprise systems and digital documentationA problem-solver with a continuous improvement mindsetAble to work independently when required and manage competing prioritiesCommitted to following WHS procedures and modelling safe behavioursProactive, reliable, and eager to learnOur team works with the latest technology in a supportive, high-performing environment. We value diverse perspectives and offer competitive benefits including flexible work options, career development, generous parental leave, and more.If you''re driven by innovation and excellence, Aptella is the place to grow your career.We are an equal-opportunity employer and encourage applications from all backgrounds. #J-18808-Ljbffr