Job Title

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesseswhether online, in-person, or both.With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint.We''ve raised $15M in Series A funding and are growing quickly. It''s a unique moment to join uswe''re building a category-defining company in a fast-moving space, and we''re looking for teammates who are excited to help shape the future of wellness.The Role:Lovers of fitness and advocates for wellness businesses wanted! Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses. We also represents the voice of our partners internally. If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you! Fitness & wellness providers already using Arketa is a BonusNote: We are looking for a shift for candidates in Australia or candidates that are available to work in that timezone below:Shifts require:Sunday - Thursday:7pm EST - 3:30am EST / 9am - 5:30pm AESTTuesday - Saturday:7pm EST - 3:30am EST / 9am - 5:30pm AESTWhat You''ll Do:Support our Partners (customers) by answering their questions with speedy, friendly responses via chat or emailGo above and beyond in creating a magical experience for our customers by hopping on a Zoom call to walk through their inquiriesGuide new Partners once they have finished onboarding and help with migrationsTroubleshooting and problem solving quickly to deliver fast responsesTurn grumpy folks into our biggest fans using empathy, transparency, and de-escalationBecome an expert on all things Arketa by learning new tools and keeping our customers educatedAlways advocating for our Partners while also advocating for ArketaReport on insights + industry feedback from customers to improve product featuresWhat We''re Looking For:You love meeting and helping new people, kindness comes easily to you, and you have a great attitude!You have worked behind the desk of a wellness business (i.e. a yoga, pilates, bootcamp studio or something similar), using industry software like MBO, Arketa, or an equivalentYou have previous experience in a role requiring impeccable written communications across social and emailHave great judgment and can problem solve on your feet, always keeping the customer experience in mindAbility to identify opportunities for process improvement that contributes to a first-class customer experienceCan explain complex issues clearlyGreat at multi-tasking. Able to manage numerous requests and time demands concurrently, while achieving goalsTeam player - we''re in this together. You will play an integral part of helping our team and work hard to help achieve goalsOrganized, self-sufficient and a go-getter. Able to go above and beyond what is expected of youFour-year post-secondary education/Bachelor''s degree (preferred)Experience with Intercom, Slack, Notion and Google Suite a big plus. If not, the ability to learn new tech fast will be very important1-2 years experience in a Customer Support, Communications/PR, or social-oriented roleWhat We Offer:Competitive Salary, Stock Options, and Performance-based BonusesUnlimited PTOAnnual Company OffsitesOwnership and Opportunity for AdvancementArketa is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence. #J-18808-Ljbffr