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Get AI-powered advice on this job and more exclusive features.About AssemblyAIAt AssemblyAI, we''re building at the forefront of Speech AI, creating powerful models for speechtotext and speech understanding available through a straightforward API. With more than 200,000 developers building on our API and over 5,000 paying customers, AssemblyAI is helping unlock and support the next generation of powerful, meaningful products built with AI.Progress in AI is moving at an unprecedented pace and our team is made up of experts in AI research that are focused on making sure that our customers are able to stay on the cutting edge, with productionready AI models that are constantly updating and improving as our team continues to improve accuracy, latency, and what''s possible with Speech AI. Our models consistently rank highest in industry benchmarks for accuracy, outperforming models from Google and Amazon, and up to 30% fewer hallucinations than OpenAI''s Whisper. Our models power more than 2 billion enduser experiences each day, helping companies better understand customer feedback, run more productive meetings with automated meeting notes, and helping improve childhood literacy via edtech tools.We''ve raised funding by leading investors including Accel, Insight Partners, Y Combinator''s AI Fund, Patrick and John Collision, Nat Friedman, and Daniel Gross. We''re a remote team looking to build one of the next great AI companies, and are looking for driven, talented people to help us get there!The RoleAssemblyAI is growing quickly, and we''re searching for a driven and dedicated API Support Engineer to work on our multifunctional team. We''re looking for someone who loves interacting with customers, and has the technical experience to collaborate with developers to help troubleshoot their integrations with our API. Ideally, you have experience working as a developer or technical support in a past role.What you will doBe the first line of support for AssemblyAI''s customers, working directly with new customers who are integrating our API, checking in on current customers, notifying them about upcoming new features or product updates, and collecting feedback.Serve as the product expert, answering technical questions about the product over live chat, Slack, and email.Wear multiple hats provide technical support, solutions advice, and act as a technical account manager as needed.Serve as the liaison between the customer and our engineering teams, managing the ticketing system for bug reports, feature requests, and technical issues.Manage and contribute to our technical resources, making updates and improvements to official documentation, contributing to our SDKs, and building and maintaining thirdparty integrations.What you''ll need1 year+ of experience in a similar support role.Prior customer or clientfacing experience, ideally in a highgrowth startup environment.Experience working in a technical role such as technical support, solutions architect, software developer, QA testing, etc.Ability to understand and translate technical language across both clients and engineering teams.Experience working with REST APIs.Demonstrable API knowledge and ability to explain it.Ability to hear a use case and creatively apply our API functionality to solve that use case.Nice to haveSuper organized.Outgoing; loves to communicate with external stakeholders and customers.Curious; loves to investigate and solve problems.Ownership of customer feedback.Mastery of our API''s functionality.Pay TransparencyAssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on paying competitively for our size, stage, and industry, and are one part of many compensation, benefits, and other reward opportunities we provide. The range shared below is a general expectation for the function as posted.Salary range: AU$114,382.80 AU$163,404.00 (U.S. candidates may receive a different range communicated during the interview process).Working at AssemblyAIWe are a small but mighty group of startup veterans and experienced AI researchers with over 20 years of expertise in Machine Learning, Speech Recognition, and NLP. As a fully remote team, we''re looking for people to join our team who are ambitious, curious, and lead with integrity. We''re still in the early days of AI and of AssemblyAI''s journey, and are looking for teammates who won''t just fit in, but who will help us define and build our company culture.We''re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. No matter your race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply!If you''re selected for an interview, please review this resource to better understand how AssemblyAI approaches the use of AI in our interview process.Learn more about AI models for speech recognition: Core Transcription | Audio Intelligence | LeMUR | Try the Playground.Our $50M Series C fundraise. #J-18808-Ljbffr