Job Title

Overview$73,000 per year + super + leave loadingMeriton Suites currently has an opportunity available for a Manager on Duty to join our Broadbeach team.About the RoleAs a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property''s senior management team to ensure an excellent guest experience.Your key responsibilitiesManage and develop the Front Office team to drive service excellenceManage the guest arrival and departure experienceMonitor room allocationsEnsure daily and nightly front desk tasks are actioned and completedEnsure Meriton Suites standards, policies and procedures are adhered toAct as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintainedPromote a strong team culture across the Hotel including developing and maintaining interdepartmental relationshipsTo be successful in this role you will haveSimilar experience in a 4-star or 5-star hotelWorking knowledge of a Property Management System preferably Guest Centrix or similarA passion for the hospitality industryImpeccable grooming and presentationAbility to drive a strong team cultureFirst Aid certificate or ability to gainFull availability to work a 7-day rotating rosterWhy Meriton Suites?Australia''s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally. Base + Super + 17.5% Annual leave loading. Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne. Merit Academy online training platform to further develop your skills and knowledge. Paid Parental Leave. Employee Assistance Program (EAP) for professional and personal advice. Friends and Family discounts. Team activities and social events. Induction program for all new starters. #J-18808-Ljbffr