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What we are looking for:At CURA Aged Care Services, we empower clients to age gracefully, maintain their independence in the comfort of their homes, and link with their community. Our tailored support solutions ensure clients remain active, connected, and engaged in their community while respecting their needs, goals, cultural background, and language.Why work with us:We are an Equal Opportunity Employer with an inclusive workforce and culture; our employees are valued and celebrated for their diversity. We welcome applications from individuals of all backgrounds and abilities.As an HCW Coordinator, you will provide leadership, guidance, and practical support to Senior Care Workers (SCW), Home Care Workers (HCW), and In-Home Domestic Workers (IHDW), ensuring care aligns with organisational values, the Strengthened Aged Care Quality Standards, and regulatory requirements. You will:Lead & mentor frontline team through check-ins, supervision, coaching, and performance feedback.Develop and deliver training, partnering with the Cura Service Manager and Learning and Development Lead to develop the annual training calendar and deliver the training to the frontline team.Uphold quality & compliance, ensuring care plans reflect client goals; monitor service quality; and manage incidents, feedback, and complaints reporting with timely documentation, escalation, and resolution.Use our systems effectively, including ELMO (compliance alerts, leave approvals) and AlayaCare (records, case notes, app adherence).Communicate clearly, sharing operational updates (e.g., weather alerts) and creating compliant content for "Fortnightly Facts."Recruit & onboard HCW and IHDW staff with HR, coordinate induction, buddy shifts, competency training, and annual performance appraisals.Represent CRA at community events and expos, promoting us as a workplace of choice.What you will need:Certificate IV (or higher) in Aged Care or relevant community sector field.3+ years'' experience in a coordination role with proven ability to guide and lead others.Current National Police Check, Blue Card (Working with Children), First Aid, and CPR certificates.Current Driver''s Licence, Car Registration, and Comprehensive Car Insurance.Strong computer literacy and administration skills.Experience supporting older people (including those living with dementia) and using AlayaCare or similar client management systems.Benefits:Salary Packaging: Pay less tax and have more money to spend by using some of your pre-tax earnings to pay for everyday expenses (groceries, rent, mortgage, etc.)Paid KM''s: Get paid for your kilometers for each client visit and work-related activities.Training & Development: Take advantage of regular opportunities for training to develop your skills and experience.Diversity & Inclusion: Work with an incredibly culturally diverse team; 65% of team members were born outside of Australia, and collectively we speak over 40 different languages.Strong Values: Take pride in working for a multicultural organisation that values Unity, Compassion, Integrity, Respect, and Joie de Vivre (Joy of Life).Continuous Support: Enjoy ongoing support from our dedicated team and access our Employee Assistance Program (EAP) for additional support.If this sounds like you and you''re interested in joining our team, click on the Apply Now button below and upload your Resume and Cover Letter telling us why you would love to work with us!Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years experience do you have in a similar role?Do you have a National Police Certificate or would you be willing to obtain one?Do you hold a relevant qualification?Do you have a registered and reliable car with fully Comprehensive Insurance?How far are you willing to travel for work?What is your expected annual salary?How do you identify yourself? #J-18808-Ljbffr