Job Title

OverviewAt Crowne Plaza Perth, positioned along the iconic Swan River, we offer a versatile food and beverage experience through our Gusti Restaurant and Lobby Bar. As part of the IHG family, we create spaces where business and leisure seamlessly blend. Our Italian-inspired Gusti Restaurant opens to an inviting alfresco terrace, where guests dine beneath palm trees while enjoying the views that Langley Park has to offer. This space transforms into an elegant setting for cocktail functions, special celebrations, and corporate events. Inside, our welcoming Lobby Bar provides flexible seating arrangements, catering to various needs - from business travellers working on their laptops to guests enjoying pre-dinner drinks.With a dedicated team of 20 colleagues in the Food & Beverage Department, we service our restaurant, bar, in-room dining, and events operations, which accommodate up to 80 guests. We focus on delivering consistent service while adapting to our diverse guest needs, from corporate functions to leisure dining.ResponsibilitiesLeading and coordinating the F&B team on shift to deliver personalised service for our guests and visitorsDriving brand standards and valuing our service behaviour of Daring to ConnectAssisting with managing/planning rosters and absences to optimise operational efficiency with an understanding of labour cost controls/budgetsTaking action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfactionRecruitment, onboarding and training of all new F&B colleagues to help give them a great startWorking as a team and communicate and co-ordinate with other departments to ensure excellent quality and serviceDriving initiatives to improve colleague satisfaction and engagement including coaching, mentoring and developing team membersPerforming opening or closing duties as requiredManage C&E events on shift. Greet clients, ensure they have everything they need and confirm daily schedules with them and the kitchenMaintaining HACCP by ensuring all logs are up to date and completedPartner with the leadership team to analyse performance, drive revenue, and maximise profitabilityWhat we need from youMust have full work rights in AustraliaAt least 2 years experience in a leadership role in a la carte or buffet dining environmentsA strong understanding of food and beverage operations, with a desire to grow and developA confident and collaborative leadership style, with the ability to motivate, develop and inspire a teamCalm under pressure, with excellent problem-solving and conflict resolution skillsProficiency in POS systems and restaurant management softwareExceptional communication and interpersonal skillsA vibrant, guest-focused personality with a genuine passion for hospitalityApproved Manager Certification (WA) & Food Safety CertificationWhat we offerJoin our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.You''ll be rewarded for your hard work with a suite of benefits that supports you and your family''s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks such as duty meals, accommodation and food & beverage discounts, our discount retail platform makes your paygo even further.This role also includes complimentary dry cleaning and complimentary car parking.We are proud to be IHG and we know you will be too.For more information about us, visit our careers page on the IHG website.Unlock job insightsResearching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr