Job Title

Location: Australia (Interstate travel required)About the roleAs the National Head of Growth NDIS SIL, you will lead national growth across our Supported Independent Living (SIL) homes. This is a senior leadership role responsible for driving quality client intake, sustainable sales growth, and brand presence across multiple states.You will lead and coach a high-performing team of Client Relationship Leads across four states, working closely with health professionals, SDA partners, and internal stakeholders to influence growth at scale. This role is ideal for a commercially minded leader with deep experience in the Australian disability and health services sector, combining B2B and B2C sales, marketing, and community engagement.Key ResponsibilitiesQuality Growth & Market ExpansionOwn and execute the national growth strategy for SIL and SAH across existing and new marketsLead referral growth, vacancy conversion, and market engagement performance across all regionsDrive market entry strategies, service expansion, and SDA partnership developmentEnsure high-quality, participant-centred intake experiences aligned with organisational valuesBusiness Performance & ReportingDevelop and implement performance frameworks to measure organisational effectivenessAnalyse business and growth data to generate insights and drive continuous improvementTrack and report on key KPIs, including revenue per house, utilisation, hours of support, people metrics, service outcomes, and compliance indicatorsQuality Improvement & ComplianceReview and improve policies and procedures to meet best practice and regulatory standardsEnsure alignment with NDIS Quality & Safeguards Commission requirementsContribute to continuous improvement initiatives across growth and service deliveryPeople & Workforce MetricsMonitor workforce data, including rostering, overtime, leave, and utilisationIdentify trends and opportunities to improve productivity and workforce sustainabilityCollaborate with People & Culture and Operations to support workforce planningWork Health & SafetyEnsure compliance with WHS legislation and safety standards across all sitesOversee the maintenance of WHS documentation and risk management processesMaintain expert knowledge of NDIS pricing, funding changes, and sector trendsAssess risks and opportunities arising from policy shifts, market dynamics, and competitorsEnsure pricing and costing models support both participant outcomes and long-term viabilityLeadership & Stakeholder EngagementLead, coach, and develop a national team of Client Relationship PartnersPartner closely with Finance, Operations, and People & Culture to deliver growth strategiesDrive visibility, accountability, and alignment of growth objectives across the organisationOrganisational ContributionSupport operational continuity during staff absencesContribute to organisational projects and strategic initiativesParticipate in an on-call roster as requiredAbout YouExtensive experience in the SIL home sector and/or Australian disability servicesStrong knowledge of NDIS Quality & Safeguards standardsProven success in B2B and B2C sales, growth leadership, and market expansionAdvanced analytical and problem-solving skillsExperience with performance reporting, quality systems, and workforce metricsExceptional communication, influencing, and stakeholder-management skillsAbout UsSoteria is a leading provider of disability support services in Australia, with a strong focus on delivering person-centred, outcome-focused care. Our mission is to empower people living with a disability to live their best lives, and we are committed to creating an inclusive and supportive environment for our clients and employees.Ready to make a national impact?If you''re driven by purpose and ready to lead growth at scale within the NDIS sector, we''d love to hear from you.Apply now and help shape the future of disability support.Unlock job insightsYour application will include the following questions:Do you have experience working in the disability services sector?Which of the following statements best describes your right to work in Australia?What''s your expected annual base salary?Do you have experience working towards targets and KPIs?How many years'' experience do you have as a Client Relationship Manager?Do you have a current NDIS Worker Screening Check?How many years'' experience do you have as a Stakeholder Manager?How many years'' experience do you have as a National Manager? #J-18808-Ljbffr