Job Title

Fast-paced | Quality-driven | Guest-obsessedRosemont Hall | ProspectRosemont Hall is a multi-concept hospitality venue built on high standards, strong systems, and genuine guest connection. We''re serious about service not in a stiff or scripted way, but in a way that feels polished, confident, and intentional.We''re now looking for an experienced Front of House Manager to step into a leadership role where standards are non-negotiable and culture is everything.This role suits someone who doesn''t just run shifts, but actively trains, coaches, and elevates a team someone who understands that exceptional service is built through repetition, clarity, and accountability.Your Role at Rosemont HallAs Front of House Manager, you will be responsible for the day-to-day execution of service standards across Rosemont Hall. This role is for someone who leads from the floor, thrives in high-volume environments, and understands that exceptional service is trained, coached, and enforced daily.You will work closely with ownership to develop systems, training structures, and a culture that supports growth, performance, and pride in the work.We''re looking for an experienced Front of House Manager who knows how to run a tight service, build a strong team, and raise standards not just maintain them.If you believe great venues are built on systems, accountability, and culture and you''re confident bringing a team to the next level we want to hear from you.About the RoleAs Front of House Manager, you''ll be responsible for the execution, training, and consistency of service standards across the venue. You will set expectations, coach performance in real time, and ensure every shift runs smoothly, efficiently, and to a high standard.You will work closely with ownership and senior leadership to develop a FOH team that is fast, polished, confident, and guest-focused.Core FocusEnsure consistent execution of service standards across all shiftsTrain, implement, and enforce systems that drive smooth, high-performing serviceOversee FOH admin including scheduling, supplies, and training documentationBuild a positive, performance-focused culture that rewards growth, accountability, and excellenceService Training & SystemsTrain FOH staff in technical service skills including:Carrying multiple platesWine and beverage serviceTray handling and clearingResetting and section flowFood & beverage knowledgeManage structured onboarding using service SOPsCross-train staff across running, waiting, hosting, and basic bar knowledgeRecruitment of new Staff Members across all FOH areas of the VenueRun regular role-play sessions for service scenarios and guest interactionsConduct weekly service drills (clearing, carrying, resetting, speed and flow)Monitor and correct service fundamentals including:Sequence of ServiceCoursingBill presentationPayments and guest departuresShift Execution & Quality ControlConduct pre-shift checks for uniform, grooming, and readinessLead service from the floor, coaching in real timeEnsure beverage and food service is polished, accurate, and consistentMaintain immaculate presentation of the venue at all timesAdmin & Operational ResponsibilitiesAssist with coordination and management of bookingsOrganise FOH supplies including wine, bins, linen, Menu''s and uniformsMaintain and update all FOH checklists:OpeningClosingCleaningDeep cleaningEnsure all checklists are completed daily and auditedUpdate onboarding material and SOPs as standards evolveMaintain training records for all FOH staffTrack and report FOH wastageComplete daily manager reportsTake prompt, decisive action when standards>Team & Guest ExperienceSilent clearingConfident and elegant guest approachReading tables and service timingDeliver consistent post-shift feedback to reinforce performance and improvementFoster a culture that is supportive, high-expectation, and growth-focusedAbout YouStrong floor presence with the ability to lead under pressureConfident trainer who enjoys developing peopleCalm, decisive, and professional in all situationsPassionate about hospitality and exceptional guest experienceWhy Join UsA venue that values standards, structure, and excellenceThe opportunity to shape culture and build a high-performing FOH teamA role where your skills, discipline, and leadership genuinely matterYour application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years'' experience do you have as a Front of House Manager?How many years'' experience do you have in a training & development role?Do you have customer service experience?Do you hold a current Responsible Service of Alcohol (RSA) certificate?How many years'' experience do you have as a restaurant manager?Which of the following sized restaurants have you worked at? #J-18808-Ljbffr