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Add expected salary to your profile for insightsWho we areWe''re redefining ServiceNow consultingfusing elite expertise with startup agility to deliver transformative solutions that outsmart traditional Big-4 firms. We are one of the largest and fastest growing software consulting firms in our segment across Australia and New Zealand.Our growth has been driven by a relentless focus on innovation, our own product development, and an outstanding customer-first culture reflected in our customer satisfaction ratings consistently above 4.9/5. We are also on the radar of major industry analysts and global enterprise customers alike.At our core, we believe in empowering people to thrive and grow, whether that''s our clients or our team.Why You''ll Love Working HereHybrid options available with offices in Melbourne, Sydney and BrisbaneFlat structure, fast growth, high ownership cultureCreative freedom to lead and implement your ideasDirect impact on growth, brand visibility and client experiencePlease visit to find out more about us.The OpportunityWe are seeking a highly motivated and experienced Project Manager / Senior Engagement Manager (IT Service Management) to join our growing team. In this role, you will be responsible for the successful delivery of ServiceNow engagements across a diverse range of modules including ITSM, ITOM, HRSD, CSM, SecOps, and custom applications.You will lead the end-to-end management of ServiceNow projects, leveraging your strong knowledge of Agile, Waterfall, and hybrid delivery methodologies. This opportunity offers the chance to work alongside cross-functional teams and trusted partners, while contributing to the strategic roadmap of high-profile clients.Your key responsibilities will include:Leading full project lifecycle activities, from planning to execution and post-implementation support.Coordinating and guiding cross-functional delivery teams comprising technical consultants, developers, testers, and business analysts.Collaborating with ServiceNow and third-party suppliers to ensure the continued health of the platform and program.Establishing and maintaining project governance frameworks, delivery schedules, and financial tracking.Managing stakeholder relationships at both operational and executive levels, acting as the primary point of contact for clients.Chairing governance forums and ensuring alignment with contractual obligations, agreed scope, and formal change control processes.Monitoring project risks, issues, and interdependencies, and developing appropriate mitigation strategies.Tracking and reporting project status, resource utilisation, key milestones, and deliverables.Providing strategic guidance and thought leadership on ServiceNow best practices and roadmap development.Facilitating client workshops, sprint planning, and stakeholder review sessions as needed.Supporting post-implementation reviews and transition to business-as-usual operations.Overseeing CSAT (Customer Satisfaction) processes and ensuring high levels of client engagement and satisfaction.Required Skills and Experience10+ years of experience in Project, Program or Engagement Management, with at least a year in managing IT Service Management (ITSM) delivery projects.Proven track record of delivering any IT Service Management (e.g., ServiceNow, BMC Remedy, Jira, Cherwell) implementations across various modules.Strong understanding of Agile, Waterfall, and hybrid delivery methodologies.Excellent stakeholder management and client-facing communication skills.Demonstrated experience with project governance, risk management, and financial tracking.Working knowledge of ServiceNow will be highly regarded, particularly in relation to ITSM or Project Portfolio Management modules.Candidates must have permanent work rights in Australia.Unlock job insightsHirer responsiveness Salary match Number of applicantsYour application will include the following questions:How many years'' experience do you have working in an agile environment?Which of the following statements best describes your right to work in Australia?How many years'' experience do you have as an Engagement Manager?How many years of project management experience do you have?What''s your expected annual base salary?How much notice are you required to give your current employer?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr