Job Title

Carlile Swim - Head of Operations QueenslandLead with purpose. Scale with impact. Shape the future of swim education in Queensland.About USCarlile Swim is Australia''s oldest and most respected learn-to-swim organisation. Founded by swimming pioneers Forbes and Ursula Carlile, we have led the industry for decades through exceptional swim education, water safety leadership, and deep community impact.With more than 30 swim schools across Australia and continued growth underway, we are now seeking an experienced Head of Operations Queensland to provide statewide leadership across our Queensland network.About the RoleReporting to the Chief Operating Officer, the Head of Operations Queensland is a senior, peopleled leadership role responsible for the strategic oversight and operational performance of Carlile Swim''s Queensland operations.This role translates highlevel strategy into practical, scalable solutions. You will lead diverse teams across multiple, drive operational consistency and performance, and ensure the safe, efficient, and highquality delivery of our programs.This is a role for a leader who enjoys being close to the operation, builds strong relationships, and balances commercial outcomes with care for people, safety, and culture.What You''ll Be Responsible For:Strategic & Operational LeadershipDevelop and implement statewide operational strategies aligned to Carlile Swim''s vision, values, and growth objectivesTranslate strategy into clear objectives and actionable plans across Queensland centresLead, coach, and develop Area Managers and operational leaders to build a highperformance, collaborative cultureLead change initiatives and embed new ways of working across a growing networkChampion a strong safety and safeguarding culture across all Queensland operationsEnsure compliance with WHS legislation, child safeguarding requirements, RLSS GSPO, and industry standardsOversee incident management processes, including investigation, root cause analysis, and continuous improvementProactively identify operational risks and implement mitigation strategiesPerformance & Commercial OutcomesDeliver revenue, utilisation, retention, and profitability targets for QueenslandIdentify and implement growth opportunities, including scheduling optimisation, extended trading, and service enhancementsLeverage data and analytics to monitor performance and drive informed operational decisionsEnsure compliance with approved financial, operational, and employment frameworksPeople & TalentBuild strong engagement and leadership capability across Queensland teamsStrengthen succession planning and internal leadership pathwaysEnsure training and development plans are implemented effectively and within budgetFoster an inclusive, psychologically safe, and hightrust environmentAssets, Quality & Family ExperienceOversee asset and facilities management, including preventative maintenance and capital expenditure planningEnsure consistent application of operational standards, policies, and quality assurance processesAct as the escalation point for moderate to critical family experience matters, protecting brand reputationThis Role Is a Great Fit If You Are...P.A.C.EPassionate bring energy, purpose, and heart to leading people and improving outcomesAll In take ownership, act with intention, and lead decisively at scaleConnected build trust and strong relationships across teams, families, and stakeholdersEvolving stay curious, datadriven, and open to change as the business growsYou''ll also bring:Senior multisite operational leadership experienceStrong people leadership and change management capabilityA proven ability to deliver performance through teamsA valuesled approach to safety, safeguarding, and cultureThe ability to be Queenslandbased, with travel across the state as requiredWhy Join Carlile Swim?Lead within a nationally respected organisation with an 80year legacyInfluence operations at scale and shape the future of swim education in QueenslandWork with a valuesdriven leadership team that genuinely prioritises people, safety, and growthBe part of an organisation deeply committed to safeguarding children and young peopleAll appointments are subject to relevant background checks and safeguarding requirements.Ready to Lead with Impact?If you''re a senior operational leader ready to make a meaningful difference, we''d love to hear from you.To apply please supply a cover letter and resume to support your application.Your application will include the following questions:Briefly describe your experience leading multisite or statewide operations. Please include the number of sites and teams you supported.Share a short example of how you''ve taken a business goal and turned it into daytoday operations. What was the result?Which PACE value best reflects your leadership style, and why? (Passionate, All In, Connected, Evolving)Briefly outline your experience leading safety, risk, or safeguarding practices. How have you reinforced this across teams?How have you used data or KPIs to improve operational performance? Short example only.Please confirm your Queensland location or readiness to relocate to Queensland, and your ability to travel as required.Why does this role suit your next career step? #J-18808-Ljbffr