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You can now search for people on SEEK. Make your profile public so you can be found by more employers. Update profile visibilityAre you an experienced and compassionate Medical Administrator looking for a role where you can truly make an impact? Do you thrive in a fast-paced environment and love being part of a supportive, purpose-driven team? If so, we''d love to hear from you!ABOUT US:Australian Veteran Health Services (AVHS) is a unique, multi-disciplinary medical service supporting former and current Defence personnel as they transition to civilian life. Established by Veterans for Veterans, we work collaboratively with established medical and ex-service organisations to provide DVA claims support, Permanent Impairment Assessments, Veteran Review Board (VRB) reports, and ADF Transition Medicals.ABOUT THE OPPORTUNITY:This is a crossfunctional role providing essential support to our clinical team while delivering accurate, timely information to multiple stakeholders. You will be responsible for appointment and diary management, maintaining positive professional relationships, and providing respectful, welcoming support to our veterans.You will play a key role in ensuring a smooth, professional experience for veterans and their families by delivering accurate information, coordinating care effectively, and maintaining highquality documentation in line with clinical and governance requirements.ABOUT YOU:You are highly experienced with a background in medical administration and are passionate about what you do. With strong bookings experience, interpersonal and communication skills, you build trusting relationships and can navigate multiple stakeholders with confidence.Key ResponsibilitiesManage and deliver accurate booking of appointments ensuring seamless coordination between veterans and clinicians.Managing client and clinician needs, including answering calls, emails and cross collaborating with clinical teams.Handling veteran inquiries with care, professionalism and confidentiality.Processing documentation including, Medicare and DVA claims.Ensuring compliance with healthcare regulations.Maintaining accurate records and support the clinical team.QualificationsStrong appointment booking experience.Minimum 2 years'' experience in a busy medical practice.Ability to build rapport and support patient/clinician relationship.Proficiency in Best Practice or other medical booking software.Strong customer service and communication skills.Ability to work independently and within a collaborative team.Experience working with psychologists, psychiatrists and social workers.Experience working with Australian veterans or veteran-focused services.Knowledge of the DVA claims process.WHY JOIN USMeaningful work Make an important impact in the lives of veterans.Supportive & inclusive culture Work in a close-knit team that truly cares.You do You Day Free paid day off just to prioritise you!Employee Assistance Program because your wellbeing matters.Join Us & Make an Impact!If you''re looking for a meaningful career where you can support Australia''s veterans, apply now by submitting your resume and cover letter outlining your suitability!We appreciate all applications; however, only shortlisted candidates will be contacted.Unlock job insightsHow many years'' experience do you have as a Medical Administrator?Which of the following statements best describes your right to work in Australia?Which of the following medical practice management software do you have experience with? #J-18808-Ljbffr