Job Title

Additional InformationOverviewJob Number 26009513 Job Category Rooms & Guest Services Operations Location Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000 VIEW ON MAP Schedule Part Time Located Remotely? N Position Type Non-ManagementPosition SummaryPier One Sydney Harbour is about making every guest arrival a chance to make a lasting moment. We''re looking for a Porter who''s warm, proactive, and passionate about creating seamless and memorable guest experiences. If you enjoy being on the move, helping others, and working in a vibrant hospitality environment, this is your opportunity to shine.About The RoleAs a Porter, you''ll be the welcoming face of the hotel by assisting guests with luggage, valet parking, and navigating our facilities. You''ll play a key role in ensuring smooth arrivals and departures, maintaining the lobby''s presentation, and supporting the Front Office team in delivering exceptional service.Key ResponsibilitiesGreet guests with warmth and professionalism, assisting with luggage and directionsDeliver and retrieve luggage to and from guest rooms with care and efficiencySafely store guest belongings in the luggage room and handle group arrivalsAssist with valet parking, ensuring compliance with Australian road regulationsMaintain a clean, welcoming, and well-presented lobby areaExplain room features and promote hotel services during luggage deliveryRespond to guest queries about hotel facilities and local attractionsSupport front office operations and complete handovers accuratelyAssist guests with disabilities in accordance with accessibility guidelinesMonitor and report any safety hazards or system issuesUphold hotel grooming, conduct, and safety standardsParticipate in training sessions and departmental briefingsHandle guest mail, messages, and parcels promptlyProcess payments and follow cash handling proceduresMaintain confidentiality of guest and staff informationPromote hotel offerings and contribute to upselling initiativesAbout YouPrevious experience in a porter or guest services role preferredExcellent communication and customer service skillsPhysically fit and comfortable with manual handlingValid driver''s licenseFlexible availability including weekends and holidaysPositive attitude and team-oriented mindsetFull working rights in AustraliaWhy You''ll Love It HereBe part of a team that values hospitality, respect, and individualityEnjoy complimentary meals, coffee, and uniform careAccess exclusive hotel and travel discounts for you and your loved onesGrow your career with world-class training and development programsThrive in a supportive, inclusive workplace cultureParticipate in our Employee Assistance Program and referral incentivesReady to be the first smile guests see? Apply now and help us create unforgettable arrivals at Pier One Sydney Harbour.We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today''s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand''s target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #J-18808-Ljbffr