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OverviewA great lifestyle in a treasured environment, this is life at PSC!The opportunityWe are in the midst of implementing our Digital Roadmap Strategy across PSC, recently successfully migrating to Microsoft 365 at the end of 2025. We''re now seeking an experienced ICT Service Desk Team Leader to join our team on a permanent basis, assisting our team as they continue to undergo a rapid transformation across our technology space.As ICT Service Desk Team Leader, you will play a vital role in administering Council''s Information & Communication Technology infrastructure systems and services, through the ITIL Service Operation phase, and in providing ongoing specialist technical advice and analysis.Within your team, you will support and mentor an ICT Support Officer Level 1 and two Senior ICT Support Officers, ensuring service levels are executed to a high standard across the organisation, supporting our internal stakeholders through their ICT needs.Benefits and employment detailsThis is a permanent opportunity working full-time 35 hours / week + access to a flexible working arrangementBase Salary Range: $93,424 to $109,907 pa based on 35 hours / week + 12% superannuation + $2,464 retention allowanceYou will be working from PSC Administration Building, Raymond TerraceKey responsibilitiesManagement of Council''s ICT Infrastructure systems and servicesIncident and problem managementProject Delivery, including Service Design and TransitionAssist the ICT Operations Lead where requiredWhat we''re looking forProven experience in leading an ICT support function, including mentoring Level 12 staff and managing incident workflows within an ITIL-aligned environment.Demonstrated expertise in Microsoft 365 administration including Exchange Online, SharePoint, Teams, Entra ID and Intune endpoint management.Advanced troubleshooting skills across Windows desktop, server environments and common networking protocolsLife at PSCWork/Life balance with generous leave entitlements, flexible work options and leave in lieuLong service leave when you''ve been with us for just over 5 yearsHealth & Wellbeing leave to recharge when you need itIndustry leading Paid Parental Leave accessible for all employees 14 weeks that can be taken within 2 years from birth/adoption/long-term foster carePSCare Day available to all employees to take in addition to regular leave entitlementsConfidential support (including mental health) through our employee assistance programAward winning health and wellbeing program PSCare, Workers Health Initiative with access to gyms and discounted health insuranceFree parking on site and a convenient local shopping centreCoffee and food to keep you sustained at our on-site cafAnd lots more...Ready to show us what you''ve gotEnough about us, we want to hear about you! So tell us about...Why you want this role and how it aligns with your career goals?Provide an example of how you have led a team in providing customer-centric ICT support to a multi-disciplinary organisation?Application detailsReady to Apply? Here''s what you need to knowApplications Close: Midnight, Sunday, 15 February 2026Contact: Amy Reynolds, Chief Technical Officer, on (02) 4988 0515For information on our recruitment process, and what we look for in an application, please visit our Careers page on our website for ''How to Apply''To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Description and our organisation ValuesWe''re a 2024 Circle Back Initiative Employer we commit to respond to every applicantWe''ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employmentPort Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our careWe acknowledge the Worimi as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the beautiful land and waterways together #J-18808-Ljbffr