Job Title

This range is provided by BizCover. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$57,000.00/yr - A$57,000.00/yrBizCover who?We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte''s fast 50 companies as one of the fastest growing technology companies and Westpac''s top 20 businesses of tomorrow - #killingitSo what?We are looking for a Customer Care Specialist to join our team. As a Customer Care Consultant at BizCover, you will be part of an online business insurance service that simplifies comparing and buying business insurance from leading insurers. Our founders were passionate about providing small businesses with fair insurance coverage, breaking down barriers to obtaining the right insurance in an industry dominated by big players. As a Customer Care Consultant, you will be responsible for ensuring every customer has an exceptional experience when dealing with the company. You''ll work closely with customers, acting as their point of contact, providing product support, and addressing any concerns that may arise. The ideal candidate will have excellent communication and problem-solving skills, a passion for technology, and a desire to help customers.ResponsibilitiesRespond to customer inquiries via email, phone, and chatWork closely with customers to understand their needs and provide tailored adviceTroubleshoot technical issues to help customers make the most of our platformKeep up-to-date with insurance industry knowledge to provide the best possible recommendationsMaintain accurate records of customer interactions and provide feedback to managementIdentify areas for improvement in our processes and suggest creative solutionsFollow up with customers to ensure their issues have been resolvedRequirements2+ years of experience in a customer service or support role is desirableExcellent communication skills, both verbal and writtenAbility to quickly learn new technology platforms and softwareStrong problem-solving skills and attention to detailAbility to work collaboratively in a team environmentStrong time-management skills and ability to work independentlyExperience working for an online business is preferredBenefitsWork fully remotely from Queensland or work 3 days a week from home if you are Sydney basedExciting and rewarding team cultureQuarterly recognition awardsBusiness Casual dress codeRewarding Employee Incentive ProgramEmployee benefits packageGrowing company with progression opportunitiesWhat Kind of Person Works Well in our CompanyDiversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are:Customer Fanatics - a person who delivers a first class customer experience every timeDrumbeaters - a person who enthusiastically celebrates and supports their teammates and the businessFinishers - a person you can trust to get it doneAdvancer - a person who always wants to do betterSeniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesNon-profit Organizations and Primary and Secondary EducationReferrals increase your chances of interviewing at BizCover by 2xGet notified about new Customer Service Advisor jobs in Brisbane, Queensland, Australia.We''re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr