Job Title

OverviewBoart Longyear is the world''s leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration spanning a wide range of commodities, the Company also supports activities in the energy, oil sands exploration, and environmental sectors. The Drilling Products division delivers advanced research and development capabilities and manufactures, markets, and services drill rigs, drill string products, tooling, consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering performance, reliability, and safety in demanding conditions.The primary purpose of the Customer Service Representative is to support the sale of globally manufactured items to the APAC customer base, ensuring customer requirements are understood and delivery commitments are met.ResponsibilitiesProactively manage orders including quoting, bookings, back orders, data entry and managing leadsProvide customer service by answering queries, processing sales in a timely fashion, and responding accuratelyExecute telephone salesManage and process claims assessments and Return of Material Authorization (RMA)Support Managers with sales and administrative activitiesDrive transactional salesImplement direct marketing activities as instructed by Business Development ManagersOversee delivery and troubleshooting of productsBuild ongoing relationships with existing customersUndertake administrative tasksAssist with inventory functions, stock control and inventory managementQualificationsOur preferred candidate will have 2 years of experience within a similar roleFocus on customer service excellence with internal and external clientsExcellent written & verbal communication skillsExcellent listening and questioning skillsAbility to prioritise objectives and responsibilitiesStrong Microsoft Office skillsPrevious experience in using Oracle (desirable, not essential)Previous experience in a customer service or customer-facing role in a relevant industry (e.g. drilling, mining, construction)Sound planning and organisational skillsA team-focused attitudeExcellent analytical skills, technically savvyIn return, you will receiveCompetitive annual salaryOpportunity to work within a global organisation and high-performing teamCareer development opportunitiesFlexible working policyOn-site car parking and modern office facilitiesOur PeopleAt Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. We are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassmentspaces where everyone can contribute and be heard.Our VisionTo create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity.Our ValuesOur success as a business depends on how we operate. The way we conduct our business is guided by values such as:IntegrityHealth & SafetyTeamwork & DiversityCustomer FocusSustainabilityCompany and Role DetailsBusiness Line: Product ServicesCompany: Drilling ProductsFunction: Sales and MarketingAuto req ID: 16468BRRegion (Business Group): APACCountry: AustraliaState/Province: South AustraliaCity: Adelaide #J-18808-Ljbffr