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About The RoleDo you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional with excellent relationshipbuilding skills and a passion for delivering excellent service to customers? Join our dynamic team and unlock amazing career development in the banking industry!As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will undertake transaction activities, educate customers on digital banking solutions and conduct needsbased conversations to generate opportunities in personal banking and lending.About YouSomeone with exceptional communication and relationshipbuilding skills will thrive in our environment. We''re looking for careerminded individuals with a genuine interest in, or passion for banking. If you are a team player who loves to collaborate, brings a proactive attitude and a commitment to exceeding customer expectations, then we want to hear from you! While we love seeking previous banking experience it is not a prerequisite.About UsBOQ Group is a truly unique group of challenger brands with a purpose to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) each has its own defined customer audience and brand personality, but all share one goal to build social capital through banking. That''s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.BOQ Group''s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.Our perksAt BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.BenefitsFlexible working arrangement balance your work and personal life with ease.Discounted financial products exclusive rates on our financial services across the Group.Salary sacrificing options maximise your takehome pay with our salary packaging options.Paid parental leave with no minimum requirements spend quality time with your new family member without any worries.Purchase additional annual leave need more time off? You can buy extra leave days.Discounted private health insurance plan take care of your health with our special rates.Employee Assistance Program (EAP) confidential support for personal and professional challenges for you and your family.Access to employee network groups connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!How To ApplyTo apply for this role, follow the links.BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.We celebrate, value and include people of all backgrounds, gender expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the AntiMoney Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to, identity verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks, etc.Please no agency applications. #J-18808-Ljbffr