Job Title

OverviewTake Charge of a Dedicated Fleet Technician Team at BridgestoneWe are looking for a motivated Fleet Service Manager to lead one of our two dedicated Fleet Service Technician teams. Reporting directly to the Fleet Service Operations Manager, you''ll play a key leadership role in delivering exceptional service to our commercial customers while driving performance, safety, and operational excellence.About UsWe are proud to be a leader in tyre and mobility solutions, offering premium products and services that keep individuals, businesses, and industries moving. We meet the needs of customers wherever they are, with operations spanning company-owned stores, franchise partners, and mobile servicing solutions, with a team of more than 2000 passionate individuals across Australia and New Zealand.Why This Role MattersThis position is central to the success of our fleet service network. You''ll guide a team of skilled technicians, support our sales and operations functions, and ensure our customers receive the reliable, high quality service Bridgestone is known for.You''ll enjoy:A competitive salary, excellent benefits and be part of our bonus programThe opportunity to lead and develop your own technician teamStrong support from the Fleet Service Operations Manager and national leadershipA culture built on Transparency, Respect, Accountability, Collaboration, and Embracing Change (TRACE)What You''ll Be DoingAs a Fleet Service Manager, you''ll take ownership of one of two technician teams, ensuring they deliver best practice fleet services safely, efficiently, and consistently.Customer Service LeadershipEnsure your team delivers service aligned with SLAsManage ETA (Emergency Tyre Assistance) rosters and timely callout responsesOversee accurate handling of claims and minimise unnecessary escalationsProvide insights on customer needs, competitor activity, and market trendsTeam Recruitment, Training & DevelopmentRecruit and onboard new team members in partnership with HR and your managerSupport performance management, coaching, and disciplinary processesCoordinate training, accreditation, and quarterly check-ins for your teamBuild a positive, engaged, TRACE aligned team cultureOperational ManagementAchieve monthly sales, profit, and operational targets for your teamManage budgets, equipment requests, and operational expensesMonitor technician productivity and implement improvement plansOversee scheduling, GPS reporting, depot audits, and stocktakesEnsure accurate B Mobile usage and timely invoicingProvide after hours support for ETAs and service coordinationComplete operational tasks as directed by the Fleet Service Operations ManagerCompliance & SafetyEnsure your team operates in line with corporate policies and WHSE requirementsMaintain security of products, equipment, and documentationOversee vehicle and equipment servicing and reportingMaintain site and offsite locations to audit ready standardsWhat You''ll BringExperience in fleet services, automotive, transport, or a related operational environmentStrong leadership capability with a focus on coaching and team developmentA commitment to safety, quality, and customer service excellenceSolid organisational and problem-solving skillsConfidence managing budgets, reporting, and operational systemsOur People CommitmentAt Bridgestone, we know what matters to our people. That''s why our focus is on creating the conditions for our teammates to feel safe and happy at work.We''re passionate about growth and development, supporting our people to achieve their career goals with a focus on promoting from within.We offer flexibility that enhances wellbeing and performance, and the security of working for a trusted global brand.You''ll join a great team. We take pride in our friendly and supportive community. Together, we are working towards our mission of Serving Society with Superior Quality.We believe in creating a workplace where you feel valued for your contributions and inspired to do your best work. Our perks include:Competitive total remuneration package, inclusive of market-related base pay, plus variable pay and allowances depending on your role.Discounts on Bridgestone tyres and servicing for you, your family and friends!Financial education, wellbeing support, and a range of employee discounts on private health, cars and car hire, hotels and other retailers.Annual paid volunteer leave to give back to a cause that matters to you now that''s rewarding.Your Growth, Our Future.Ready to Lead a High Performing Team?If you''re a proactive leader who thrives in a fast paced operational environment, this is your chance to take ownership of a dedicated technician team and make a real impact.No Agencies. #J-18808-Ljbffr