Job Title

OverviewRegional Intake Coordinator - Home Care | Permanent, Full-time | Mulgrave, VICCalvary, one of Australia''s largest not-for-profit health, community, and retirement care providers, is seeking a dedicated Regional Intake Coordinator to join our Home Care team in Mulgrave.The roleAs our Regional Intake Coordinator, you''ll be the vital link connecting clients with essential home care services across Victoria. You''ll manage intake processes, coordinate care assessments, and ensure seamless service delivery that enables clients to live independently and comfortably in their own homes.ResponsibilitiesAct as the primary point of contact for clients seeking home care services across VictoriaCoordinate and manage intake processes from initial enquiry through to service commencementConduct comprehensive client assessments to determine care needs and service requirementsLiaise with multidisciplinary teams to ensure appropriate care planning and service deliveryMaintain accurate client records and documentation in compliance with regulatory standardsCollaborate with families, healthcare professionals, and community services to facilitate seamless care transitionsMonitor and review client progress to ensure ongoing suitability of care packagesProvide information and support to clients and families regarding available services and funding optionsWhat we are looking forExperience in the aged/disability/community/health sectorDemonstrated ability to provide quality customer service to a diverse range of prospective customers, families, internal and external stakeholdersDemonstrated ability to work under pressureWell-developed interpersonal and communication skillsHigh proficiency with MS Office programs along with demonstrated ability to accurately input data and maintain electronic records. Experience with CRM software preferred.Ability to demonstrate innovation and creativity through problem solving and being solutions focusedYour benefitsNFP salary packaging benefits, discounted health insurance and gym membershipsPaid parental leaveTraining, development pathways and career opportunitiesFlexible hours that make sense for youTo find out more information, or to arrange an informal chat about the role, contact Natina Boucher via [email protected] closing date: There is no set closing date, therefore we encourage you to apply at your earliest opportunity. #J-18808-Ljbffr