Job Title

Client Services Coordinator | Busselton | Full-TimeAbout UsCapecare is recognised as a leading provider of aged care and accommodation services for seniors across the Southwest region of Western Australia. Located in Busselton on the beautiful shores of Geographe Bay and a second location in the heart of Dunsborough, Capecare takes great pride in meeting the changing needs of today''s ageing community by delivering an outstanding model of care for clients and families choosing their services.About the RoleThe Client Services Coordinator is responsible for effective service delivery and client satisfaction, by ensuring that all service requests, changes in client requirements, agreed expectations and feedback are responded to within their designated area. This includes the coordination of client services and the management of a localised team of suitably skilled and available staff, including their recruitment, support and supervision within a team environment that supports positive relationships with clients and stakeholders and supports the delivery of exceptional client care within a clientdirected care environment.Your Key ResponsibilitiesMonitor and work to agreed service delivery, budget and staffing targets in consultation with the Operations Lead and Clinical Services Lead.Communicate service requirements to the Community Schedulers and Community Operations Lead.Escalate any critical incidents to the Operations Lead and Clinical Services Lead.Assist the Operations Lead to ensure the services meet all legislative requirements, best practice and quality standards.Participate in the ''on call'' system to ensure a quality service response.Participate as a member of the team in a professional manner to promote quality service delivery.Perform assessment and Support Plan formulation as required.Provide written reports that are clear, concise and accurate as required.Document client services and other responsibilities consistent with Capecare Policy and Guidelines.Prepare documentation as required for client home and office records.Attend network meetings and promote referrals to Capecare.Coordinate new and ongoing client environmental assessments.Undertake client assessments on new clients in collaboration with the clinical and allied health teams.Ensure all aspects of a quality service delivery match clients choices needs and preferences where possible.Facilitate collaborative relationships with clients, their families and nominated supporters, staff and associated providers.About YouYou''re a dynamic and adaptable Client Services Coordinator with a passion for providing exceptional client satisfaction through effective service delivery. Agile and independent, you excel in fastpaced environments and bring sound judgment to every situation. You embrace variety, thrive on learning, and enjoy being part of a collaborative team. Always looking to add value, you proactively seek opportunities to improve processes and make a meaningful impact wherever you go.To be Successful in This Role, You''ll NeedRelevant qualifications in Community Services or at least 2 years'' experience managing home care clients.Experience in creating individual support plans that are realistic and sustainable.Knowledge and awareness of the Aged Care Quality Standards and the Aged Care Quality and Safety Commission, and their purpose.Commitment and understanding of the needs of seniors.Demonstrated values of integrity, professionalism and teamwork with a commitment to quality and continuous improvement.Exceptional verbal and written communication skills.What''s in it for MeGreat worklife balance with job flexibility.A competitive remuneration package that includes notforprofit salary packaging up to $18,550 (taxfree) increases your takehome pay by decreasing the amount of tax you pay!A very familyfriendly and supportive organisation.The chance to make a meaningful difference across multiple services.Fantastic access to EAP.Work by the coast in one of WA''s most beautiful regions.How to ApplyPlease submit your application with a cover letter and CV via SEEK, outlining your experience and motivations for applying.If you would like to have a confidential chat about this unique opportunity or seek further information, please reach out to our Rachel Ash on 9750 2000.Please note screening and interviews may occur sooner, and Capecare reserves the right to close applications early. Only shortlisted candidates will be contacted. #J-18808-Ljbffr