Job Title

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we''re expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.About The RoleWe are searching for a Senior Professional Services Consultant to join our Customer Experience team in Australia. Our mission is to provide expert implementation design, training, and professional services that ensure our customers maximize the value of CaptivateIQ. This role requires a unique blend of deep technical incentive compensation expertise, project management discipline, and customer-facing consulting skills. You will be instrumental in leveraging cutting-edge data modeling technology and setting the standard for best-in-class professional services across our customer base.Job LocationThe candidate selected for this opportunity must reside near one of the following locations: Remote Australia.ResponsibilitiesWork closely with customers and other members of the Customer Experience team to deliver best-inclass professional services to our customersLead, manage and complete implementation and other customer projectsBecome an expert in using CaptivateIQExpand your understanding of sales commission structures and design bestpractice calculation configurations within CaptivateIQUnderstand customer plan requirements and design system configurations maximizing modeling efficiency and repeatabilityConfigure and test implementations based on customers'' unique needsConfidence and experience to step into any technical situation to support customer or consultant teams and provide bestinclass recommendationsHighly skilled at prioritization for self and others'' expectation management, and practicing project management methodologyAbility to scope new implementation or post-implementation services and support negotiationsLeads customer onboarding to CX or new engagement post golive. Ensure successful handover between the different crossfunctional teams and the consultant teams assigned to the projectProactively defines, adopts, and follows team and company best practices and processes at all levelsRequirements6+ years of work experience, with complex sales compensation plans and modeling approachesTopnotch experience developing and maintaining calculations for large data sets using spreadsheets, databases, or data visualization and modeling toolsHighly organized, analytical and detailorientedFriendly and obsessively customerfocused and serviceorientedAbility to work independently in a fastpaced, deadlineoriented environmentExperience directly working with customers (external or internal)Nice to HaveExperience with CaptivateIQ sales compensation software, or experience with a competitor''s software: SAP Callidus Cloud, Xactly Incent, VaricentExperience implementing cloud software with strong project management skillsProficiency with popular CRMs (e.g. Salesforce), ERPs (e.g. NetSuite), or subscription management systems (e.g. Zuora). Past experience in any of the following capacities: financial operations, financial planning, accounting, system implementation, sales engineer, solutions architect, customer success, technology consulting, business analysisNotice to Prospective CandidatesOnly emails from @captivateiq.com should be trustedWe are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:Attempt to correspond with a candidate using a free webbased account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.Make an offer of employment without conducting multiple rounds of interviews facetoface using secure videoconferencing technologyAsk candidates to cash checks to buy equipment on behalf of CaptivateIQAsk candidates to make a payment in order to be considered for a positionMake early requests for candidates'' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.Please note that we''ll only ask for more sensitive personal information in connection with background checks after an offer is madeWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr