Job Title

OverviewJob Title: Contract Management CoordinatorContract Type: PermanentSalary: 31,342.10 (34,412.78 is achieved after 12 months successful performance in the role)Working Hours: 35 hours per weekWorking Pattern: Monday to FridayLocation: Liverpool or LondonHybridIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don''t meet all the essential criteria on the job description.ResponsibilitiesCoordinate and provide administration support for Pest Control Contracts nationally.Support the Contract Manager/Contract Officers by coordinating resolution of inspection outcomes and administering IT systems and maintenance and services contracts.Ensure adherence to statutory, regulatory and contract service level agreements, raising referrals through tenancy support to address breaches and shared spaces sterile policy.Raise works orders through to external suppliers and support customer resolution and service charge queries.Coordinate with internal teams to address risks and service failures and ensure appropriate action is taken.What we are looking for / RequirementsExperience of working within a Building safety, Asset, estate, environmental or health and safety team, ideally supporting building safety inspections.Experience with raising orders, monitoring and tracking completion.Effective contract management skills, including supporting the management of service and maintenance contracts.Ability to successfully work with and update, persuade and influence others.Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.Results driven with strong analytical skills, including the ability to critically analyse information, and experience of providing meaningful management information.Excellent team player who can work flexibly to meet business requirements.Proficient in the use of Microsoft Office.Knowledge of Compliance ICT systems including Housing Management Systems e.g., Academy/Open Housing management, C365, Promaster.Knowledge of and experience using Open Housing, or a similar Housing Management System.Why Riverside?At Riverside, we''re a housing association with a difference,enhancing the everyday for all our customers.For 90 years, we''ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Benefits / Working with usFlexible working options availableInvestment in your learning, personal development and technologyA wide range of benefitsAt Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to avoid disappointment.Role ProfileReview inspection grounds maintenance, pest control, tree survey inspections etc and triage outcomes based on risk.Collate, assign and allocate Property Management / Building Safety inspections outputs / recommendations to internal stakeholders through Salesforce or case management system i.e. C365 management actions and external contractors through job management system i.e. Open Housing.Plan, commissioning, and monitor all site activity to successful completion.Update IT system with property inspections, quality standards frequencies and dates.Access and review building management information and communicate with Property Managers / Building safety inspectors to seek clarity of risks, issues, recommendations, etc.Support the management of day to day contract management services, commissioning appropriate work orders (fire repairs), monitor progress to completion, and escalate under performance via agreed routes.Administrate all transactions within our job management and compliance system, manage all supply chain enquiries, and maintain accurate compliance records.Monitor the progress of compliance works, including works carried out by third-party contractors, ensuring contract obligations are fulfilled and under-performance is escalated via agreed routes.Support the TENANT enforcement to remove items stored within communal areas, ensuring CRM cases are created and liaising with the legal enforcement team, local property managers and building safety inspectors.Management of site activity (records of inspections and outcomes), including checking, processing, communicating to appropriate stakeholders, storage and provision of surveys to internal and external stakeholders. Manage enquiries effectively, providing clear, supportive, and accurate advice or signposting as appropriate, escalating complaints and complex queries via the appropriate channels to ensure effective resolution.Process payments for approved contracted works as required, ensuring expenditure is robustly managed in line with the Group''s financial controls.Manage internal and external stakeholders effectively, including colleagues, third-party suppliers, solicitors, and Environmental Health Officers, providing advice and support, and building constructive working relationships to effectively deliver the Group''s compliance objectives.Co-ordinate post inspections of works to ensure adherence to specifications and work orders and compliance with statutory and regulatory requirements and Group policies and standards.Co-ordinate access to shared spaces for a range of stakeholders, including contractors, consultants.Ensure internal business processes are followed in line with the Group''s policy, procedures, and statutory requirements.Contribute to the continuous improvement of processes and procedures.Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.Ensure that all data protection requirements are met in accordance with the Group''s policy, procedures, and statutory requirements.Ensure that health and safety requirements are met in accordance with the Group''s policy, procedures, and statutory requirements.NoteJobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP). #J-18808-Ljbffr