Job Title

Apply on Kit Job: kitjobau.com/job/32sy8e Senior Client Service Officer Specialist Location: Ongoing role in Bega NSW and Talent Pool for various locations listed below Albury, Batemans Bay, Bathurst, Lithgow, Bega, Coniston, Cowra, Dubbo, Goulburn, Griffith, Orange, Parkes, Queanbeyan, Shellharbour and Wagga Wagga Base Salary range: Clerk Grade 5/6, salary from $99,380 - to $110,271 p.a. plus superannuation and annual leave loading Your role Senior Client Service Officer Specialist provide individualised case coordination and support engagement for clients with complex barriers within the Homes NSW environment. The role manages relationships, partnerships and networks between communities and the Department to improve communication on and access to services for clients and to support sustainable tenancies. What You''ll Do The Senior Client Service Officer Specialist (SCSOS) assists clients with complex support and housing needs, providing specialised advice and making referrals to appropriate support services. The SCSOS role provides a broad range of tenancy and property management services and advice to clients.You will be working across a range of Housing programs (including Rent Choice, Start Safely and Private Rental Brokerage), policies and systems to maximise efficiency and service delivery outcomes as well as providing training, coaching and support to team members.Working collaboratively with Client Service Officers, Team Leaders, internal and external service providers, you will develop innovative strategies to deliver improved client outcomes and contribute to continual improvement in achieving key performance indicators for the District. The Specialist will coordinate local staff from Housing and will work closely with a range of stakeholders including Aboriginal Organisations, Community Housing Providers, Specialist Homelessness Services (SHS), NDIS Providers, NSW Health and other allied health professionals. What We''re Looking For The SCSO Specialist will be expected to be able to offer support or advice on Access including applications, waitlists and temporary accommodation, private rental products, and basic tenancy policy, to individuals as well as in group settings. Formal post-secondary educational qualifications and experience in welfare related work or social environment, or significant work experience gained by working in that area is highly desirable. In addition to meeting the essential requirements, the successful candidate will have the following: Ability to work independently and manage your own work. Including working both independently and within a team environment.Ability to establish and maintain relationships with internal and external stakeholdersA commitment to a culture of teamwork, excellence and continuous improvement.Client service skills with an empathic approach to clients.A strong commitment to customer service. Download the role description. If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ''Apply now'' button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding careerFlexible, autonomous work environmentCompetitive pay and conditionsTraining and development opportunities to build and maintain capabilitiesHealth & Wellbeing and Employee Assistance Programs. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We''re focused on breaking, rather than managing, disadvantage. It''s work that really matters. Apply now and join Australia''s top public sector employer where we will support you and provide an exciting and flexible working setting! Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date rsum (maximum 5 pages). Applications close: 16 February 2026 11:59pm AEST. For more information about the role or what it''s like to work for DCJ, please contact the hiring manager Kelly Coles on (phone hidden) or [email protected] If you''ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call April McCarhy or via 0418 639 435 or [email protected] Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: The careers site currently promotes this service on the ''Discover roles with DCJ in regional NSW'' page. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ''Discover roles with DCJ in regional NSW'' page. Apply on Kit Job: kitjobau.com/job/32sy8e Senior Client Service Specialist - Rent Choice (Wollongong) Nsw Department Of Communities And Justice Wollongong### Reply to this offerImpress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.#J-18808-Ljbffr