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OverviewAre you driven by operational excellence and inspired by solving complex challenges in new ways? We''re looking for a Section Manager, Service and Delivery to join our Information & Technology Unit. In this newly created role, you''ll have the opportunity to shape how services are delivered and contribute to shaping the future with us.Drive innovative technology solutions while ensuring operational excellence and resilienceFoster a customer-first culture, enhancing stakeholder relationships and resilienceEngage in continuous improvement practices to build a high-performing team aligned with Council prioritiesAttractive remuneration package including vehicle allowanceAbout The RoleThe Section Manager Service and Delivery is a pivotal role reporting directly to the Chief Technology Officer. This position is responsible for overseeing a diverse team of IT professionals across the Service Desk, Business Application Support and Delivery Function teams within the Information & Technology unit at Council.As the Section Manager Service and Delivery you will be required to have a strong customer focus, underpinned by a deep understanding of technical support and operational delivery. This role will see you accountable for maintaining high standards of service excellence, fostering a culture of continuous improvement, and building team capability through professional development and innovation.As an effective leader, you will establish meaningful performance metrics, drive operational reliability, and champion a customer-first mindset, enabling Council to deliver secure, reliable, and innovative ICT services that support organisational priorities and deliver outstanding customer service at all times.This position is required to provide quality customer service and create value for the community.To Be Successful In This Role, You Will HaveTertiary qualifications in Computer Science, Information Technology, Business Management, Engineering or related field OR demonstrated solid contemporary experience in a similar role, combined with ongoing professional developmentExperience in a similar leadership role within a large, complex organisation, with direct accountability for service desk operations, business application support, and project delivery functionsSuccess in leading, growing and developing high-performing teams focused on delivering quality outcomes, exceptional customer service, and continuous improvement across all ICT service and support domainsProven capability in managing teams responsible for the delivery, reliability, and ongoing enhancement of technology solutions, ensuring platform availability, resilience, and alignment with organisational priorities, including the coordination of 24/7 supportSignificant experience negotiating complex commercial arrangements, with a strong ability to identify and realise long-term value propositions and strategic opportunities for the business, particularly in the context of technology partnerships and outsourced service providersExpertise in developing and implementing robust disaster recovery and business continuity plans for service desk operations, business applications, and critical platforms, ensuring operational resilience and minimal service disruptionStrong interpersonal, presentation, and communication skills, with a proven ability to negotiate, influence, and maintain effective relationships with customers, senior leaders, multidisciplinary teams, and stakeholders across both technical and non-technical domainsA strong track record in embedding cyber security best practice and risk management across all technology platforms, and in coordinating 24/7 operational support to meet an organisation''s customer service and business continuity requirementsOther Important InformationA competitive total remuneration salary package including vehicle allowance will be provided for this role.We have a permanent full-time role availableThis role will be able to access a 19 day monthWe are able to offer hybrid and flexible working conditions for this role - 2 days from home and 3 days onsiteThis role is located at the Wyong Administration Building.Council may create an eligibility list from this recruitment process and may utilise this eligibility list to fill other permanent or temporary vacancies.Extra BenefitsCentral Coast Council provides team members with a range of extras to help balance life. Examples include Fitness Passports, wellbeing leave twice a year for personal activities, and an Employee Assistance Program for wellbeing support for you and your immediate family.Long service leave after 5 years of continuous serviceFree flu vaccination programTime provided for annual skin cancer screening, breast screen and blood donationsAccess to professional development with career development and learning programsCheers program to reward and recognise staffNovated leasing partnershipsCentral Coast Council is committed to equal opportunity employment, fostering equity, diversity and respect. The Council is committed to providing safe environments that protect the wellbeing of children on the Central Coast.Want to know more?The contact person for this role is John Crawford, Chief Technology Officer. You can contact John on 0436 812 547.This position will close for applications at midnight on Sunday, 15 February 2026.LocationCentral Coast Council is located on the northern fringe of Sydney, about an hour''s drive from Newcastle. The Central Coast offers one of the best places in Australia to live and work. It is one of the fastest growing regions in NSW and a major Local Government Area.How To ApplyWe have provided additional resources to help you. By completing and submitting this online application you confirm that the information you provide is true and correct and acknowledge that an offer of employment may be withdrawn if the information is false. You also consent to employment screening checks where appropriate, including reference checks, pre-employment medical checks, working with children checks, entitlement to work in Australia, and verification of qualifications. You may be required to provide proof of eligibility to work in Australia if selected for interview.To Lodge Your Application, Please Follow These StepsAnswer the online questions shown belowAttach your resumeAttach your qualifications and licencesOnce your application is lodged you will receive an automated confirmation. If you do not receive one, please re-submit. If you require assistance, contact our Talent Acquisition team by email. If you are deaf, hearing or speech impaired, you can contact us via the National Relay Service.Applicants selected for interview will be contacted by phone or email. You may save your application and return to it later via the follow-up email.If you don''t have access to a computer or electronic device, you can lodge your application at any Council library. Pre-book a free 1-hour computer timeslot by contacting your nearest library.We will not accept unsolicited resumes or applications submitted by recruitment agencies. Apply Now #J-18808-Ljbffr