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About UsCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria''s courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria''s Supreme, County, Magistrates'', Children''s, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ''Courts Group''. Our people enable the Courts Group to deliver on each jurisdiction''s own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.VCATThe Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.About The RoleThis role is a multi-functional role, responsible for delivering front line services to VCAT users, parties in cases and external service providers, providing high quality administrative support through end-to-end processing of applications. You will at times work independently or as part of a small, dedicated team, providing customer service to VCAT Members in preparation for and during hearings. The role will primarily be onsite at the VCAT Bundoor Community Based Venue, however travel to any VCAT location, including regional venues and/or CBD locations may be required.You Will Be Responsible Forassisting Tribunal users with counter service enquiries, making referrals, recording file notes in case management systems and updating service data statistic documentsfacilitating dispute resolution between parties in line with early resolution operating modelmanaging hearings; whether in person, virtual or hybrid, including directing parties, opening hearings, supporting Members, recording sessions, monitoring the inbox and coordinating interpreter or security supportmaintaining stakeholder relationshipsexercise delegated fuctions subject to the direction of the Principal RegistrarThis is a full-time, onsite based role primarily located at the VCAT Frankston Community Based Venue, however you may be required to work from any VCAT location, as needed.About YouThe ideal candidate will need to be a highly flexible and organised team player. You will have well-developed interpersonal skills, with the ability to engage with both internal and external stakeholders. You will also be passionate about customer service and have a desire to contribute, through your broad experience to help VCAT identify improvements to our processes and procedures and to help shape the future of our Community Based Venues. You will be enthusiastic and driven to further your learning and be willing to undertake first aid officer training as part of your role.How To ApplyClick the ''Apply Now'' button, ensuring you include the following in your application:resumea short cover letterOther InformationCSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. We aim to create a workforce that reflects the community in which we live. If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don''t hesitate to email the contact person listed in the advertisement.CSV conducts pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria. #J-18808-Ljbffr