Job Title

OverviewMinimum hours: 20 hours per week, with a required ability to scale to increased regular hours over timeReports to: DirectorJob Title: Warehouse CoordinatorLocation: BrookvaleEmployment Type: Permanent Part timeWorking days: Monday - FridayStandard Hours: 10am - 2pmAbout UsWe''re a fast-growing, feminine fashion footwear brand passionate about delivering trend-driven styles and an effortless customer experience from order to delivery. From browsing to unboxing, we take pride in making every step effortless. Our warehouse team plays a key role in bringing this to life.Fun, dynamic, and driven by a love for beautiful shoes, we''re a tight-knit team that thrives on collaboration, creativity, and attention to detail.We''re looking for a proactive and detail-oriented Warehouse Coordinator to join our small but mighty team.About the RoleThis is a hands-on warehouse operations role. It''s ideal for someone organised, detail-focused, and confident juggling multiple tasks in a fast-paced environment. You''ll be picking and packing orders, processing returns, hosting showroom appointments, and supporting other operational needs to keep the business running smoothly. A small amount of customer support will be required. This role is expected to grow over time as the business continues to scale.Key ResponsibilitiesEnsure all orders placed before the daily cut off time are processed and dispatched the same day.Coordinate the fulfilment process from start to finish, ensuring accuracy and urgency.Collect returned items from the local post office and process daily.Maintain inventory accuracy through regular stocktakes, adjustments, and proactive inventory management.Receive incoming shipments and ensure inventory is checked, recorded, and stored correctly.Work closely with courier partners and ensure daily pick-ups are ready for collection.Liaise closely with the customer service team to resolve order queries, returns, exchanges, and stock-related enquiriesIdentify and escalate any issues with stock, deliveries, or systems that may impact the customer experienceCollaborate closely with the Director and take direction and feedback well in a supervised environment.Maintain a clean, organised and safe warehouse at all times, in line with WHS procedures and the employee handbook.Support with general warehouse organisation, and team tasks as required.Support and oversee the pick & pack team to ensure efficient daily operationsHost showroom appointments, ensuring a friendly and professional experience.About YouPrevious experience in warehouse operationsStrong attention to detail and organisational skills.Organised and adaptable; able to switch between tasks.Comfortable using digital systems and quick to learn new tools.Ability to manage time effectivelyConfident using ShopifyComfortable working in a hands-on, fast-paced environment.A collaborative team member who demonstrates a strong work ethic and consistently goes above and beyond.Physical fitness, as this role will involve some heavy lifting of stock (up to approx 10-12 kilos) climbing a ladder and working on your feet.Highly self-motivated with the ability to work independently and collaboratively as part of a team.Current drivers licence required (to collect returns)Must have the right to work in AustraliaAvailability to increase regular weekly hours over time is essential.Systems & ToolsPrevious experience in these systems is preferred but full training will be provided.Shopify (eCommerce platform)ShipStation (shipping & label printing)Swap (returns platform)Australia Post eParcelGoogle Workspace (Docs, Sheets, Gmail, etc.)Key Performance Indicators (KPIs)Key performance indicators will be discussed during onboarding.Why You''ll Love Working With UsJoin a fun, supportive, and fashion-loving team.Be part of a growing fashion brand with hands-on experience in a successful eCommerce businessOpportunities to grow, with potential future development in warehousingTeam events and perks, including staff incentives and celebrationsStaff discounts & birthday leaveTo apply please email your CV to [email protected] #J-18808-Ljbffr