Job Title

Are you a detail-oriented and driven investigator with a knack for tracking down hard-to-find people and assets? If so, keep reading - you might just be the skip tracing superstar we''ve been searching for!Who are we?CCSG is a full-service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders.We''re a team of high energy and enthusiastic people. We truly believe in the importance of providing customer excellence for both our customers and clients, living our corporate values of Commitment, Compliance, Service and Greatness.We are a bunch of committed like-minded people with brilliant minds who thrive on collaboration, knowledge sharing and collective success. We work hard to achieve results and acknowledge the importance of balance and flexibility. We create a collaborative and supportive environment with a culture that recognizes our achievements and celebrates our wins as we continue to learn and grow together.The roleCCSG operates across Insurance, Asset Finance and Banking and Finance sectors.With head office located in Sydney CBD, NSW, this is an amazing opportunity to be part of a great dynamic team responsible for collecting on credit accounts for our clients.We are seeking a highly motivated Skip Tracing Investigator to join our team. As a Skip Tracing Investigator, you will proactively locate and engage customers with overdue accounts by utilising advanced skip tracing techniques, investigative tools, and data sources. Your role aims to support the collections team in maximising recovery rates by identifying accurate contact information, assessing customer circumstances, and facilitating effective communication strategies.We work on a fully remote set-up (5 days work from home).ResponsibilitiesHere''s an example of your day to day:Conduct skip tracing using various tools and databases;Verify and update customer information;Record tracing activities and outcomes;Follow up on leads to support debt recovery;Maintain confidentiality and compliance;Escalate accounts for legal or external action.RequirementsCulture fit is key, and we value both experience and qualities such as:13 years in collections, skip tracing, or debt recovery;Experience locating hard-to-find customers or assets;Skilled with skip tracing tools and CRM/collections software;Knowledge of privacy and debt collection regulations;High School Certificate required; relevant certifications preferred;Proficient in Microsoft Office (Excel & Outlook);Comfortable in a fast-paced, target-driven environment.What can we offer you?Competitive remuneration and bonus structureHybrid working model - with flexible work from home arrangementsFortnightly fruit boxSwag discounts with major leading brandsVarious team building eventsChampion of champions programYears of service bonusesNovated LeasingReferral bonus of $1500!Yearly Flu ShotsWe all think so at CCSG. Click apply now to join our CCSG Fam!Please be aware, that we will only be responding to shortlisted candidates. Please note that whilst the closing date is listed as 14 February 2026, applications will be assessed as they are received, with the selection process running concurrently with this advertisement. Final appointment may be made prior to the closing date, so please apply as soon as possible. We are aiming to expand our team and appoint immediately.Unlock job insightsYour application will include the following questions:Which of the following statements best describes your right to work in Australia?Do you have experience in collections or recovery work that involved locating people or assets?Are you familiar with Australian collections-related laws and regulations?Have you previously verified customer information such as addresses and phone numbers?How much is your expected annual base salary?How soon can you start?CCSG is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs. #J-18808-Ljbffr