Job Title

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We''re not just another hotel group we''re a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values We are Customer Obsessed, We are Collaborators, and We are Courageous we''re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.Role PurposeReporting to the Venue Manager and working alongside a supportive and enthusiastic hotel team, the Assistant Venue Manager will oversee daily food and beverage operations in Paper Crane, to ensure we are consistently delivering exceptional guest experiences.ResponsibilitiesIn this role, you will support a large and diverse team across breakfast, lunch and dinner service alongside the Venue Manager. The responsibilities of the Assistant Venue Manager include:Support daily food and beverage operations in Paper Crane with creativity and commercial acumenDeliver shift briefings prior to service periods, ensuring they are motivated, aligned and fully briefed in service operations.Champion guest satisfaction in the food and beverage venues, and ensure consistency in service standardsProficient in point-of-sale software, reservations systems and end of day closing proceduresDrive compliance with standard operating procedures and compliance regulationsRespond to guest feedbackProvide recommendation and feedback to elevate the guest experienceSkills and experienceWe are looking for a skilled and career-focused beverage and hospitality leader.Your previous leadership experience is important, along with exposure to working in busy service environments.To succeed in this role, you will:Naturally demonstrate leadership experience with teams of Food and Beverage staffImmaculate presentation and communication skillsAbility to adapt and work in a high pressure, fast paced environmentDemonstrate an adept ability to maximise financial performance and commercial acumenShowcase experience with managing strong legislative and WHS controlsWhy UsYou will work alongside exceptional people in a supportive, collaborative and agile environment.We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:50% F&B discount across all Crystalbrook restaurants and bars$99 room rates and a generous friends and family discountEnhanced parental Leave and lifestyle benefitsA commitment to a green future through enhanced sustainability practicesAccess to our internal mobility program and team reward schemesOnline learning and training with tailored career development pathwaysA culture of collaboration, elevating experiences and diversityLimitless career opportunities in a fast growing, dynamic environmentRegular service recognition and team engagement eventsWe value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia''s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally. #J-18808-Ljbffr