About CSGCSG is a multinational organization headquartered in the United States with employees in countries around the world.Our product & TeamThis role is within the team that designs and develops CSQ Quote & Order, a cuttingedge order management and quoting platform. Built using the latest technology our platform modernizes industries like telecommunications and banking.Our team promotes a collaborative culture where every contributor''s input is valued and diversity is celebrated. We prioritize continuous learning and improvement to keep our product competitive and ensure CSG remains an exciting workplace.Due to growing demand from highprofile customers our team is expanding in 2025 and that''s where you come in!About the roleWe''re seeking an industry expert who understands the insandouts of provisioning complex enterprise business solutions (B2B Customer / Commercial Order Management) within the telco industry.Our ideal candidate has navigated through various telco business segments, mastering Telco products customer order management and provisioning fallout management, and really understands the painpoints both Telco provisioning teams and customers face.If you are already a seasoned product owner or a subjectmatter expert looking to step into a new role at CSG, you''ll use your industry knowledge to design groundbreaking product features that tackle our customers'' toughest challenges.What you will doWhile your responsibilities will evolve, here''s what you''ll dive into:Product Roadmap Execution: Harness your industry expertise to transform innovative ideas into impactful features, driving them from concept to completion. You''ll craft essential artifacts and use your communication skills to bring complex ideas to life, inspire, and guide our design and engineering teams toward success.Feature Prioritization: Define and prioritise product features and enhancements by drawing from your industry knowledge, market research, customer feedback, stakeholder input, and competitive analysis.Stakeholder Management: Forge strong relationships with key stakeholders, ensuring seamless alignment with business and customer goals and negotiating like a pro.Customer Feedback and Data Insights: Connect with customers, gather valuable feedback, analyse datadriven insights, and make savvy decisions that fuel product development.Conduct Product Demos and Foster Continuous Improvement: Conduct product demonstrations to highlight value differentiation and collect feedback, ensuring stakeholder alignment. Additionally, drive continuous improvement by identifying enhancements and making datadriven decisions to boost product value.Job requirementsWe''re all about diverse skills and experiences, so even if you don''t tick every box we encourage you to apply!We''re looking for :Domain expertise : Someone who is an expert in Telco B2B enterprise customer / commercial order management and provisioning processes and has worked as a product owner, solution designer, analyst, or SME in this domain.Software package expertise : Someone with direct experience in using and/or designing and/or gathering requirements for Telco Customer Order Management software packages (Salesforce, Amdocs, Ericsson, CloudSense, etc.).A curious mind : Someone who''s vibrantly curious, respectful of everyone''s unique talents and adept at harnessing these strengths throughout the product development journey.A sense of ownership : A committed individual who takes full responsibility for the product, making informed decisions to drive it to success.Team spirit : A passionate empathetic leader who brings teams together, navigating the ups and downs of product management with enthusiasm.Discipline and urgency : A focused multitasker who ensures every project is delivered with purpose and urgency.A passion for great products : A motivated individual who values fundamental product design and development principles, driving features and products to successful adoption.Employee benefitsWork from anywhere : CSG has a global policy called Flexibility First that allows employees to work from wherever they feel most productive. The Quote & Order team does not maintain a dedicated office space, so your position will be 100% remote with the exception of several inperson workshops during the year (in Bali, see below, and Melbourne).Twiceyearly workshops in Bali : Twice a year the whole Quote & Order team gets together in Bali, Indonesia, for dedicated inperson time including team presentations, hackathon sessions, training, and teambuilding activities.Paid volunteer days : Everyone at CSG gets two paid days per year to volunteer at a community organization of your choice.Location(s) : Australia RemoteAccommodationIf you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.Our Guiding PrinciplesImpact : Always help and empower others whether they''re colleagues or customers. When our employees set their minds to something great, things happen.Integrity : Do what''s right for our customers and our people while being authentic. We treat everyone with trust and respect, that''s just who we are.Inspiration : Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.Our StoryCSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect, use, and pay for the services they value most. For over 40 years, CSG''s technologies and people have helped some of the world''s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today''s digital economy.By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people, CSGers, are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation and impact across our locations, representing the most authentic version of ourselves to build a better future together. That''s just who we are. Learn more about CSG Inclusion & Impact here.Required ExperienceSenior ICKey SkillsBaan, Feed, CSSD, Administrative, BudgetingEmployment TypeFullTimeExperienceyearsVacancy1 #J-18808-Ljbffr
Job Title
Telecom Senior Product Owner