Job Title

Datalogic is a global leader in multi-technology Automatic Data Capture and Industrial Automation markets. As a world-class producer of bar code readers, mobile computers, sensors, vision systems and laser marking systems, Datalogic offers innovative solutions for a full range of applications in the retail, transportation & logistics, manufacturing and healthcare industries. With products used in over a third of world''s supermarkets and points of sale, airports, shipping and postal services, Datalogic is in a unique position to deliver solutions that can make life easier and more efficient for people. Our Business is literally Built on Innovation and the "state-of-the-art" of our technologies is the result of a restless desire to improve the way things are done. With a 46 year history of innovation, we own more than 1,200 patents. To continue on this successful path, we have invested heavily in R&D, creating the DLLabs (within the Business Development division) that, by listening to our Customers, maintaining core technologies and pursuing innovation of our products according to Customer and market needs, ensure a new future for Datalogic. Datalogic Group was founded in 1972 by Ing. Romano Volta. It is listed on the Italian Stock Exchange since 2001 as DAL.MI and is headquartered in Bologna (Italy). The Group as of today employs about 2,700 associates (out of which 400 engineers) worldwide distributed in 30 countries. In 2017 Datalogic Group achieved revenues for Euro 606 mln and invested more than 10% of that in R&D.JOB DESCRIPTIONWe are looking for a Field Service Engineer with the key mission to work on product and solution innovation. He/she will be in charge of:Installing (mechanical, cabling), configuration and start-up (commissioning) of Datalogic equipment at customer site as per pre-defined specifications with the highest quality standardsPerform preventive maintenance on Datalogic equipment within the quoted timelineAdjust and/or replace onsite Datalogic devices of existing customer systemsTrain customer''s on how their Datalogic equipment functions and how to fix/replace a device when it has failedFollow rigorously safety and security onsite company proceduresSupport remotely (phone, remote dial-in) the customer with product configuration or problem solvingEscalate to upper technical level problems that can''t be solved independentlyIssue timely and accurate service reports (including expenses report)Assist with technical assessment of customer applications and requirement in pre-sales and technical support in post-sales situations, for Datalogic''s products.Work closely with the sales team, be sensitive to sales situations, and able to quickly analyze a technical problem through customer''s sample evaluations, recommend and implement a solution to meet the customers'' requirements.Other responsibilities include preparing software and hardware to demonstrate Datalogic''s products/system capabilities during trade shows, preparing and conducting technical seminar presentation, and supporting beta customers.Provide front-line technical support. Interface and coordinate with global technical support group to meet customers'' satisfaction.This position would requires regional traveling, any candidate should be willing to travel at short notice.REQUIREMENTSEDUCATION (SCHOOL/SPECIALIZATION):Diploma or BS in Electrical, Electronic, or Mechatronics Engineering, or equivalent real world experience.A minimum of 5 years of experience on Transportation and Logistics products and application software is required.Understand ID products and able to make demosUnderstanding of the PC and industrial networking environmentOTHER INFORMATION & SPECIFIC SKILLS:Good working attitude of devoting to team goal, and to helping customer to solve their problem in a timely and satisfactory manner.Strong mechanical aptitudeGood communication, presentation, problem analytical and solving skills. Can-do and go getter attitude is a must. #J-18808-Ljbffr