Job Title

To be the most prominent accounting firm on the Mornington Peninsula delivering superior client experiences through empowering and rewarding a team of skilled individuals to excel.Our ValuesRespect, empathy, seek first to understand before being understood, team before self, integrity, accountability, frankness, be bold, clear communication, client and performance focused.About UsDavenport Taylor is an accounting firm specialising in accounting, taxation, and business advisory services, providing strategic guidance to help business owners, individuals, and property investors achieve financial success. We deliver tailored solutions in areas such as tax planning, business advisory, SMSF management, and asset protection. Our expertise empowers clients to meet their financial goals with clarity, purpose, and confidence.The firm is led by two directors and two senior client managers who are passionate about helping clients articulate, plan and achieve their financial goals. The directors are supported by teams within the firm who are encouraged and supported to work directly with clients to provide a whole of firm solution to client management and service delivery.The RoleThis is a full-time onsite role for a Practice Manager in a Public Practice Accounting firm based in Frankston, VIC. An attractive salary package and incentive scheme is on offer to the successful applicant.Role PurposeTo provide practice management leadership and support in the delivery of client services, the performance of the accounting and administration teams, the development, implementation and maintenance of systems, policies and procedures, to be highly involved in HR management across the firm and to drive and report on key practice financial metrics. The role is a core component to the growth of the firm.Key ResponsibilitiesDevelopment, maintenance and monitoring of internal systemsStandard Operating Procedures (SOP''s)Develop a deep understanding of existing Standard Operating Procedures (SOP''s).In concert with relevant stakeholders, develop/modify new/existing SOP''s to ensure all processes in the firm are appropriately documented with an emphasis on optimising operating efficiency.Ensure all SOP''s are documented in the agreed format / software.Ensure all team members are aware and understand relevant SOP''s, and ensure these are followed.Internal SystemsBuild and maintain an ongoing business relationship with external software and service providers ensuing the practice software is appropriate for the firm''s requirements and team members are trained in its'' use.Proactively identify new systems (including software, automation, AI, etc.) which could improve the firm. Work collaboratively with relevant stakeholders to assess the business case.Lead change through a structured methodology including the design, development, delivery and management of all relevant change related activities to achieve desired outcomes.Ownership and execution of people performance to support highly focused professional teams and ensure regulatory requirements are metPeople management and complianceCoordinate and manage aspects of hiring, onboarding, performance reviews and offboarding as required.Responsible for the maintenance of the HR software including deployment of updated policies and procedures, new contracts and other documentation.Ensure records are maintained and processes adhered to in accordance with FairWork and other relevant employment regulationsPrimary point of contact for staff absences and communication of same to all team members.Weekly processing of payroll including leave reports and timesheet review.Performance reportingCreate, distribute and discuss various reports with managers and directors for agreed KPIs on a weekly and monthly basis.Working with managers to assist their teams meeting KPI''sBased on the reports above, meet weekly with the managers to identify issues and assist them in reaching agreed targets. Report to directors on meeting outcomes.Managing marketing to current and prospective clientsOversee engagement with existing clients to ensure effective firm communication.As required, working with the directors on focused projects for new or prospective clients, as agreed at board meetings.Lead, train, and support the administration team, including offshore staff, ensuring high-quality work and clear delegationManage administration team to ensure:All administration functions are being performed to a high standardAccountants are well supported and communicated withPractice compliance obligations are metManaging practice financesDebtor collection management in line with applicable SOPsSupport the directors with billing processes and WIP reporting as necessaryPractice bookkeeping (payroll, accounts payable, reconciliations, management reporting etc.)Key Selection Criteria8 years + experience working in public practice administrationDemonstrated management and leadership experienceDemonstrated HR experience and skillsProficient use of software systems including Xero XPM, Xero Blue, Microsoft Office Suite of productsDemonstrated high level of interpersonal, oral and written communication skills with an ability to collaborate and engage different stakeholdersDemonstrated systems thinking with experience in process improvementA high level of organisation skills with proven ability to set self and team priorities and manage workloads to meet deadlinesHigh level of analytical, reasoning and problem solving skillsSelf-starter, energetic, friendly and enthusiastic #J-18808-Ljbffr