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About this RoleAs a Customer Service Apprentice within Dawsongroup Temperature Control Solutions you will play a vital part in keeping our service operations running smoothly while building a long term career in customer service and asset rental. This customer service apprentice role is ideal for someone early in their career who enjoys helping people, staying organised and learning how a busy service environment works.Acting as the first point of contact for incoming customer calls, handling queries professionally and promptly.Supporting the servicing department with administration relating to assets, breakdowns and modification requests.Accurately recording information on internal systems to support service delivery and reporting.Working closely with service controllers, engineers and customers to coordinate repairs and small refurbishment projects.Monitoring systems and highlighting anything that needs attention to the Service Manager.About YouYou do not need to have done this role before; what matters most is your attitude, curiosity and willingness to learn. We are particularly keen to hear from people starting out, changing direction or returning to work, even if you do not tick every box yet.Friendly and confident communicator who enjoys speaking with customers and colleagues.Organised with good attention to detail and a pride in doing things properly.Comfortable using basic computer systems and keen to develop your digital skills.Reliable, punctual and open to feedback and development.A proactive mindset; you spot problems early and are not afraid to ask questions.About UsDawsongroup has been in business since 1935 and a leader in asset rental since 1974, supporting customers with smarter asset strategies across the UK and beyond. Our Temperature Control Solutions division supports critical sectors by keeping assets reliable, compliant and ready to perform.A well established and respected name in asset rental and temperature controlled solutions.Strong focus on safety, service quality and doing the right thing.A business that invests in people, training and long term careers.Values built around integrity, collaboration and continuous improvement.Recently acquired by KKR to support long term growth.Operations across 11 countries with more than 32,000 assets.Award winning support and long-standing client partnerships.One of the UK''s leading independent asset rental and contract hire businesses.About Your FutureThis apprenticeship is designed to give you a strong foundation, recognised qualifications and real workplace experience that opens doors across Dawsongroup. With a support structure and exposure to different teams you can shape a future that suits your strengths.Funded apprenticeship training with distance learning support.Clear development pathways and opportunities to progress internally.Exposure to customer service operations and asset management.25 days annual leave (including your birthday) plus bank holidays with up to 10 additional days available through length of service and purchase scheme.Wellbeing, mental health support and benefits including life assurance and cycle to work.Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. If you are unsure whether you meet every requirement please consider applying anyway; potential and attitude matter to us.If you want to build your career with an asset rental business that genuinely invests in people and development this could be your next step. We believe our people are our greatest asset and we would love to help you discover yours.The CompanyDawsongroup TCS is at the cutting edge of their field, providing top of the range cold-chain storage for top industry specialists. The team are looking for fresh talent and potential employees that want a career, not simply a job.The BenefitsSupportEmployee networks, mental health support and wellbeing teams across the business to support you at work and outside workEmployee Participation Bonus PlanLong term company performance related bonus for all employeesProgressionNationwide and global progression opportunitiesDocumentsKey SkillsTypingData EntryCustomer ServiceBasic MathComputer SkillsWindowsBankingUpsellingPricingSanitationCash HandlingStockingEmployment Type : Full-TimeExperience: yearsVacancy: 1Yearly Salary: 20001 - 25000Create a job alert for this search #J-18808-Ljbffr