Job Title

Join to apply for the Front Office Supervisor - El Questro role at Discovery ParksAbout UsG''day Group is the undisputed leader in regional travel, with over 85 properties across Australia''s most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together.El QuestroSay g''day to more of Australia and join us at El Questro, the heart of the Kimberley. Set amid the vast and ancient landscape of Western Australia''s East Kimberley, this tourism icon is one of Australia''s last true frontiers. We are proud cocustodians of this treasured site, with its deep gorges and majestic ranges, thermal springs, mud and saltflats, rainforests, and cascading waterfalls.The RoleThe Front Office Supervisor is key to our Front Office Team at El Questro, having full responsibility for the front office operations and leadership when the Front Office Manager are on their days off. This role also provides key support to Management through monitoring and leading the operational activities and ensuring team members provide exceptional customer service in line with our guest path service standards.DutiesEnsuring the smooth running of the overall operation in the Manager''s absencePoint of contact for guest feedback, conflict resolution, employee supervisionCreating a memorable guest experience every timeMonitoring overall operation and providing feedback to managementEnsuring a fantastic culture within your teamSkills & ExperienceProven experience as a supervisor or Duty ManagerFull Open Drivers Licence (Essential)Experience using RMS and Redzy (Preferred)Experience on remote properties or within the Resort sector (Preferred)First Aid Certificate (Preferred)Understanding of housekeeping, front office and food and beverage operationsAbility to lead a team, create a calm working environment and encourage best serviceConflict resolution and experience in handling guest enquiriesBenefitsOpportunity to step up and get noticedAdvance your careerFuture opportunities within the companyAccommodation and meals availableBe a part of building the team you want around youWork closely and learn from upper managementStrong support from Head of Department and Head OfficeRelocation assistanceAccess to EAPExtensive employee benefits discounted flights, accommodation, car hireDiscounts across 300+ G''Day and Discovery Parks throughout AustraliaPlease note, all applications will be reviewed in January 2026This is a remote role, where you will be living and working at El Questro. As such, please consider the reality of living in a remote location for an extended period of time.G''day Group offers competitive remuneration and remote living benefits. We also offer career development and learning opportunities including structured training programmes and onthejob experience and mentoring.This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. #J-18808-Ljbffr