Job Title

About UsDyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different it''s about better ideas and better technologies, to solve the problems that others often ignore.Our Service team forms a direct link between the business and Dyson owners. It helps ensure our owners have the best possible experience using our technology. Owner experience is everything to us. It helps strengthen our reputation and it drives advocacy. Our Service Centres provide a touch point for our owners throughout their journey as a Dyson owner, delivering an exceptional experience through the repairs and service of machines.Our Service Team are passionate about fixing things. They are perfectionists and focused on delivering results and getting machines back in to the hands of our owners. Although based in the Service Centre, our Service team play a key part in delivering a positive customer experience that exceeds owner expectations.About the RoleAt Dyson, we take a problem-solving approach to everything we do. Our Service Technicians are mechanically minded and are never prepared to compromise on the quality of a repair.We service Dyson products by diagnosing and repairing, as well as educating our owners on issues that they can fix themselves. As a Service Technician, you''ll report into the National Service and Repairs Manager and be part of a large national service team. Our technicians are trained to repair every Dyson consumer product, meaning you could be working on different machines every day.Main responsibilities include but not limited to:Diagnose and repair Dyson machines in accordance with Dyson Service Standards, including carrying out the appropriate preventative checks and electrical safety checksReceiving and receipting of customer machines, including printing out service orders and matching to machines, ascertaining which tools are included and assigning priority for repairComplete service sheets accurately to ensure the service team understand what parts were used and what work was performedKeep up to date with new machines, training, technical service bulletins and policies and proceduresEnsure the service area is tidy and tools are in good working conditionAssist with warehouse stock takes and stock cycle countsWork closely with Customer Service and wider Service team to ensure machine conditions and repair work is communicated clearly to better help customersAssist with diagnostics with customers at the front desk to ensure machines are not booked in for issues that can be resolved on the spotAbout YouYou will have a methodical approach to tasks along with the ability to manage your own workload and meet challenging deadlines.Previous skills & experience:Machine service or repair experienceTechnical or mechanical experience within electrical goods is advantageousCustomer service experienceBasic skills in Microsoft OfficeForklift license is advantageous but not necessaryRestricted electrical license is preferred but not necessaryAt Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.We have a vibrant and diverse culturefrage that is geared towards recognition and realising ambition. You''ll have regular social activities to take part in and you''ll work with a fantastic team of people every day.#LI-VG1Dyson is anHowever equal opportunity employer. We know many are no great minds don''t and that thinkers Think unique if they think how-different to technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of henkil diversity. #J-18808-Ljbffr