Job Title

EatClub Sydney or MelbourneFull-Time | Hospitality Tech | Growing Start-UpJoin the Food Tech Revolution at EatClub. EatClub is one of Australia''s fastest growing tech companies backed by iconic chef Marco Pierre White and trusted by thousands of restaurants across Australia and the UK. Our mission is simple: help restaurants fill empty tables, help diners discover lastminute dining deals, and help the hospitality industry thrive. With more than 2 million diners on the app and rapid global expansion, we are building something special. Exceptional customer support sits at the heart of this growth.Customer Service Manager RemoteWe are looking for a Customer Service Manager to lead and elevate our global support function. You will manage a remote team across the Philippines and Nigeria while supporting our AU and UK markets during peak dining times. This dynamic, handson leadership role requires guiding daily operations, mentoring the team, setting communication standards, and ensuring our users receive exceptional service every time. Evening and weekend responsiveness is required due to peak dining hours.What You Will Be DoingLead and Inspire the TeamBuild strong relationships with offshore support teamsLead by example with high quality communication and customer careFoster a positive, supportive team environmentKeep the team connected and engaged through regular checkins and activitiesOwn Daily Customer OperationsManage support queues across email, chat and phoneMonitor response times during peak AU and UK hoursHandle escalations and ensure timely resolutionsAdjust shifts to maintain solid service coverageCoaching, Training and GrowthProvide clear feedback to develop individual performanceRun regular onetoones and expectationsetting sessionsSupport training on communication, product knowledge and processesIdentify team members ready for new responsibilitiesImprove Processes and QualityIdentify recurring issues and recommend improvementsWork with the Support Operations Manager to refine workflowsEnsure processes are followed and kept up to dateMaintain Communication ExcellenceUphold a consistent tone across all marketsCoach the team on clarity, empathy, structure and professionalismWhat We Are Looking ForExperience as a Customer Service Manager, Team Leader or SupervisorStrong communication skills and ability to coach and inspireHandson leadership style and willingness to lead from the frontExperience guiding remote teamsPassion for helping people growAvailability to work evenings and weekends when requiredExtra points if you haveExperience managing offshore teamsHospitality, marketplace or food tech backgroundFamiliarity with CRMs and support toolsWhy You Will Love EatClubJoin a fastgrowing Australian startup expanding across the UK and AURecently raised 18.2 million in fundingReal career progression and leadership growth opportunitiesWork with a supportive, collaborative leadership teamStaff discounts and dining vouchers to enjoy through EatClubYour work has immediate impact in a fun, energetic environmentReady to Apply?If you are passionate about leading great teams and delivering outstanding customer experiences, we would love to hear from you. Apply now and help us shape the future of hospitality.Seniority level: MidSenior. Employment type: Fulltime. Job function: Other. Industries: Hospitality. #J-18808-Ljbffr