Job Title

IXL Learning - Sydney, New South Wales, AU - Full timeIXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. This role is a key part of that mission, blending customer support with proactive account management to foster strong, long-term relationships and drive customer retention.In this role, you will serve as a trusted partner to schools across Australia by delivering proactive account management, handson implementation support, and exceptional customer service. You will work directly with teachers and school leaders, clearly communicating our solutions, addressing questions, and ensuring a seamless experience from initial rollout to longterm success.As the primary point of contact for your assigned schools, you will monitor engagement, uncover opportunities to deepen usage, and drive satisfaction that supports our strong 85% renewal rate and contributes to our remarkable 100% yearoveryear growth in Australia. You will also collaborate closely with our sales, account management, professional learning, engineering, and product design teams to provide valuable customer insights to help shape ongoing product improvements and enhance the overall experience for educators nationwide.This is a fulltime remote position for candidates living in Sydney NSW, Australia.WHAT YOU''LL BE DOINGAccount Management -Proactively engage schools with expiring subscriptions through phone, video calls, and targeted outreach to support smooth renewals within your assigned territoryBuild and maintain strong relationships with key decision makers to ensure consistent engagement and satisfaction throughout the subscription cycleDevelop a deep understanding of each school''s needs and priorities to deliver a bestinclass customer experience and maximize usage and impactAccurately document all customer interactions, activities, and opportunities within SalesforceServe as a key liaison between customers and internal teams; including Sales, Contracts, Legal, Finance, and Operations to ensure seamless service and supportDevelop and maintain a high level of expertise across all product features and functionalityUse your product knowledge to guide schools through effective implementation, including data reviews, webinars, onboarding sessions, and professional learning opportunitiesProvide practical bestpractice recommendations to help teachers and administrators integrate IXL into daily instructionServe as the primary point of contact for customers in Australia, including managing the helpdesk hotlineTroubleshoot customer issues and provide clear, accurate solutions or workaroundsGather customer feedback, feature requests, and product insights, and ensure they are communicated to Technical Support and relevant product teamsWHAT WE''RE LOOKING FOR2+ years of experience in customer service or account management; teaching/tutoring experience is a plusStrong written and oral communication skillsExceptional critical thinking, research, and problemsolving skillsAbility to prioritize tasks and work efficientlyEnergetic, positive person who works well independently and with a teamDetailoriented and exceptionally organizedQuick learner who demonstrates initiativePassion for improving education through technology!ABOUT IXL LEARNINGIXL Learning is the country''s largest EdTech company. We reach millions of learners through our diverse range of products. For example:1 in 4 students in the United States uses IXL.comRosetta Stone provides an immersive learning experience for 25 languagesWyzant is the nation''s largest community of tutors, covering 300+ subjectsTeachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educatorcreated resourcesOur mission is to create innovative products that will make a real, positive difference for learners and educators and we''re looking for passionate, missionminded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer. #J-18808-Ljbffr