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Student Experience Advisor (Casual) EDU Holdings, Brisbane, Queensland, AustraliaAbout EDUEDU is an ASX-listed provider of tertiary education specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide.Australian Learning Group (ALG): VET provider for international students. Learn more about ALG.Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more about Ikon.About the roleThe Student Experience Advisor (Casual) is the heart of the student journey at EDU. This dynamic role is about building meaningful connections and providing a welcoming hand to our domestic students whether they''re calling in with a quick question, sending an email or stopping by for a chat.This role will be based on our Brisbane Campus and will be on a Casual Basis (10 weeks or more).Key ResponsibilitiesProvide accurate timely expert advice, guidance and support to students in-person (at the front desk) and online (via email/Zendesk) concerning the administrative aspects of their studies.Be the single point of contact for all non-academic student enquiries with a focus on domestic students.Respond and work to resolve student enquiries through case management including maintaining appropriate records.Assist in maintaining the student database by ensuring accurate and complete records are entered.Collaborate with the relevant team to support student engagement events and other formal events (orientation, graduation, etc.).Ensure that campus facilities and equipment are maintained tidy and conducive to a quality learning experience.Education, experience & skillsOne or more years customer service experienceExperience in student service within a higher education environment desirableDemonstrated experience working with student management systems, learning management systems and student service systems preferred but not essentialDiploma qualification or higher preferredExperience in working and engaging students from diverse backgroundsExcellent oral and written communication skills with an ability to communicate to diverse student, staff and/or stakeholder groupsDemonstrated ability to work under pressure, multi-task and prioritise to ensure successful completion of all responsibilities and tasksProficiency in Microsoft Office 365Excellent interpersonal skills with the ability to work autonomously and in a teamWhy Join UsA supportive team - When you work with us you''re not just a team member, you''re part of a supportive community that lifts each other up, values every contribution and thrives on mutual respect.Career progression - Here you''ll find an environment where your ideas matter, your growth is prioritized and you''re empowered to do your best work because when we succeed we do it together.A positive and fun work environment - Work should be more than just a job, it should be an experience you enjoy!Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things and what''s better than breakfast.Training and Development opportunities - Professional development allowance available to invest in your future and help you stay at the forefront of your field.Diversity & InclusionWe celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people and individuals of all ages.Next StepsApply online or send your resume and cover letter. Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.We look forward to receiving your application and potentially welcoming you to our team!Required Experience: Unclear Seniority #J-18808-Ljbffr