Job Title

OverviewWe''re looking for an experienced Global eCommerce Manager to lead the growth, performance and evolution of our global eCommerce ecosystem. Reporting to our Chief Operating Officer, and sitting at the heart of our digital strategy, this autonomous role is responsible for driving commercial results, delivering a seamless customer experience, and championing innovation across all online touchpoints.Why You''ll Love Working With UsA purposedriven brand that prioritises people, community and sustainabilityA collaborative culture where ideas matter and collaboration is the normThe autonomy to innovate, optimise and shape our global digital experienceLeadership scope across eCommerce, Customer Service and agency partnersWhat You''ll DoDrive trade performance through data led, fact based insights and analysisContinuously improve platform performance and UX, optimising conversionEffectively manage digital agencies and development partnersLead a small, passionate Customer Service team to deliver efficient and exceptional serviceLead, coach and grow your teamWhat You Bring5+ years in B2C eCommerce, retail and fashion experience highly regardedProven ability to drive sales, optimise conversion and prioritise UX improvementsExceptional analytical capability drawing actionable insights from various data points including GA4, Looker Studio and Shopify Plus comes second natureDemonstrated leadership experience - the ability to grow and challenge your team, work collaboratively & communicate with clarity essentialUnderstanding of UX, CRO and frontend behaviourExperience with customer service tools (eg Gorgias) an advantageWe offerSalary and benefits commensurate with experienceAccess to our generous annual profit share incentive schemeGenuine commitment to work life balanceHighly collaborative, family centric and supportive work environmentMarket leading product discounts for you, your family & friendsYour birthday off every year2 days paid volunteer leave every yearThis is a hybrid, full time role based in our Preston office in Melbourne, based at least 60% of the week in the office. We are unable to consider sponsorship or exclusively remote work for this role.Ready to Make Your Mark? Apply now and help shape the future of our global digital experience. Alternatively, reach out to us at [email protected] for a copy of the Position Description or to find out more. We can''t wait to hear from you! x #J-18808-Ljbffr