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Job Title


Patient Services Officer - Night Duty


Company : Epworth


Location : Geelong, Victoria


Created : 2026-02-07


Job Type : Full Time


Job Description

OverviewEpworth Geelong Emergency Department are seeking Administration staff!Permanent Part-Time - Night shift. In these part-time roles (casual considered) reporting into the Patient Services Centre Manager, you will be responsible for processing patient attendance in the Emergency Department and any subsequent admissions to hospital within the Patient Management System. You will also provide afterhours reception support across the hospital and administrative support to the Emergency Department and other hospital departments as required. Delivering high-quality customer service to patients, visitors, clinicians and staff is essential.Experience with Private Health Insurance as it relates to hospital admissions is highly desirable. You will be confident in issuing patient invoices and managing the collection of associated hospital charges.ResponsibilitiesSupporting the hospital and medical team with all administrative requirementsEfficient management of patient admissions, invoicing and collection of patient out-of-pocket costsProviding welcome and positive reception experience to all Epworth patients and visitorsBuilding and maintaining all stakeholder relationshipsCreating Estimates and completing accurate Health Fund ChecksContributing to continuous improvement in service deliveryQualificationsPrevious administration experience in the health care sector, medical or health fund industry (desirable)Excellent communication skills with an engaging and supportive styleStrong computer literacyThe ability to work under pressure and make informed decisions aligned with hospital needsCommitment to Epworth values and working in a team environmentAbout Epworth GeelongEpworth Geelong, located adjacent to Deakin University''s Medical School in Waurn Ponds, is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors, nurses, allied health professionals and support staff. It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services.Additional Information & BenefitsSalary package up to $15,900 pre-tax annually, leading to greater take home payThe largest educational scholarship program of its kind in AustraliaAbility to purchase up to four additional weeks of leaveReduced cost of health services for you and your family at EpworthWe welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.Ready to make a difference?Apply now and help us deliver exceptional healthcare for every patient, every day. To apply, click the I''m Interested button to attach your CV and cover letter (as a single file).For more information, refer to the attached position description or contact Epworth Talent | [email protected] Note- Applications are reviewed as received. Don''t waitthis role may be filled before the closing date.It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs that reflect the communities we work in. At Epworth, we care. #J-18808-Ljbffr