Job Title

Sage Hotel James Street introduces a market-leading approach to hospitality, with a suite of resources and operational advantages, uniquely tailored for guests and partners. We are a trusted partner to global hotel brands including voco, Indigo, Sebel, and our own brands: Next, Ink, Sage, and Country Comfort. We look forward to you joining our hotel!Sage Hotel James Street is looking for a Duty Manager to join the team. The hotel is built around the historic Queens Arms (QA); this 93-room property seamlessly combines the traditional faade with modern hotel interiors. Guests enjoy exploring the surrounding designer shops, bars, and restaurants that make the iconic James Street precinct so unique. With 93 rooms, it is a digitally-savvy and locally-connected hotel, celebrated for its locally-sourced decorations and mini-bar amenities.Reporting to the Operations Manager, as the Duty Manager, you will be responsible for ensuring the smooth running of front desk operations. You and your team will provide guests with an experience that exceeds their expectations throughout their stay.Position RequirementsAssist in all aspects of running the front desk and supporting the teamWarmly welcome guests upon arrival and ensure a seamless check-in/check-out experienceCoordinate and oversee the running of the hotel in the absence of the Operations ManagerHandle and resolve any guest concerns effectively, professionally, and confidentlyAnswer all incoming calls promptly and provide appropriate assistanceMaintain an updated MOD log on every shiftCheck rooms to ensure any special requests are carried outStay level-headed to handle emergencies, acting as Chief Fire Warden and First Aid Officer when requiredExperience in overnight shifts and rolling systems is advantageousAbout the roleFull-time or job-share arrangement with 2 part-timers possibleHeart-melting smile with a bubbly personalityInnovative and creative, with an entrepreneurial approachCommitted to quality and focused on serviceAbility to work a 7-day roster, including nights, weekends, and public holidaysResilient, flexible, and able to multi-taskSelf-motivated team player with leadership skillsAbility to develop and maintain effective relationshipsEnthusiastic and engaging personality, with excellent personal presentationControlled in high-pressure environmentsBenefits and perksEasily accessible location by public transportFantastic team environment with supportive leadersCareer growth opportunities within Sage Hotel James StreetFood & Beverage and accommodation discounts at the hotelA FREE Familiarisation StayReferral incentive programEAP program, regular celebrations, and team eventsSkills and experienceExcellent verbal and written communication skillsProficient in Microsoft Office Word, Excel, Outlook, PowerPointMUST have supervisory Office experienceFlexible to work a 24/7 roster, including public holidays and weekendsOpen Manual licence or willingness to obtain oneUnderstanding of Front Office Procedures and SystemsCurrent First Aid CertificateAt Sage Hotel James Street, we strongly believe in developing our own colleagues and promoting from within, so opportunities are boundless for those who are passionate and deliver. If you are ready to be part of the Sage family, we would love to hear from you!We thank all interested parties in advance for their applications. Only successful applicants will be contacted. Sage Hotel James Street is an equal opportunity employer, committed to providing a safe, inclusive, and respectful environment for all. #J-18808-Ljbffr