OverviewThe Position: As a key member of the Waste and Cleansing Operations Division, you will provide vital administrative and customer service support across the team. Your primary focus will be administrative tasks for all related waste and cleansing services including our Domestic Waste Register, Resource Recovery and Waste Enforcement Teams. You will also act as a key point of contact for residents, waste supervisors, drivers, and our waste education and enforcement officers.ResponsibilitiesProvide administrative and customer service support across the Waste and Cleansing Operations Division.Handle administrative tasks for related waste and cleansing services including Domestic Waste Register, Resource Recovery and Waste Enforcement Teams.Act as a key point of contact for residents, waste supervisors, drivers, and waste education and enforcement officers.QualificationsStrong administrative skills with experience providing responsive support across a department or branch.Experience using online booking and scheduling platforms.Demonstrated customer service experience with a strong focus on achieving customer satisfaction and responding effectively to customer enquiries.Excellent organisational, project, and time management skills, with the ability to work independently, manage competing priorities, and adapt to changing workloads.Strong interpersonal, oral, and written communication skills to interact with a wide range of internal and external stakeholders.Current Class C Driver''s Licence.Qualifications advantageousAbility to show initiative and problem-solving skills to manage day-to-day challenges effectively.Proficiency in Microsoft Office applications (Excel, Word, PowerPoint), email, internet, and databases.Knowledge of Council operations, policies, and procedures.Previous experience in waste services.Salary & Employment ConditionsPermanent position, 70 hours per fortnight.The position is a Grade 3, salary range is $68,436 p.a., progressing to $75,538 p.a. based on competencies, with potential performance progression to $80,166 p.a. plus 12% superannuation.BenefitsFlexible work arrangements, such as a 9-day fortnightStudy assistance including up to 10 days study leaveWellbeing initiatives including Flu vaccination, discounted gym memberships and onsite gymFree Onsite parkingSignificant leave benefits: 15 days sick/personal leave, 2 days health and wellbeing leave per yearAccess to Long Service Leave after 5 yearsFURTHER CONTACTSEnquiries regarding the position should be directed to Nhung Bugaev on (02) 9725 0209 or Chris Morgan on (02) 9725 0765. A position description is available below.CLOSING DATEApplications close Sunday, 1 February 2026 at 9:00pm.HOW TO APPLYApplications must address selection criteria (i.e. knowledge, skills and experience) outlined in the Position Description. Applications should be received by the closing date.Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustments. If you do require an adjustment during the recruitment process, please notify us on your application form.Applicants must have the right to work in Australia and may be required to undertake a national police clearance as part of the recruitment process.NotesYour application is being processed through our new recruitment system; we appreciate your understanding and patience. If you have any feedback, please reach out to [email protected]. Suitable candidates may be placed on a talent pool or eligibility list for future identical, or similar positions for a period of 12 months.Please upload documents in PDF format.Please regularly check your email including junk mail and ensure [email protected] is set to trusted.PO BOX 21 FAIRFIELD NSW 1860BRADLEY CUTTS, GENERAL MANAGER #J-18808-Ljbffr
Job Title
Customer Service & Support Officer