Job Title

Fixed term -until December 2026| Full-TimeHigher Education Officer Level 6 | $92,287 - $98,398 p.a.View Position DescriptionAbout the RoleFlinders University is seeking a proactive and motivated individual to join our team as Student Services Advisor (Flinders Online) for our online students and be an integral part of our City Campus Services team. In this dynamic role, you will support Flinders Online students across the entire student lifecycle, providing highquality guidance on enrolment, course requirements and university processes. As a key point of contact, you will deliver accurate and engaging information that helps students transition confidently into their studies and fosters a strong sense of connection. Working within a skilled team and collaborating with services across campuses and portfolios, you will contribute to seamless, studentcentred support. Based at the Flinders City Campus, you will also provide flexible assistance to the broader campus services team as operational needs arise.Key ResponsibilitiesProvide timely and high-quality enrolment and course advice services to Flinders Online students, including coordinating proactive calling campaigns, managing complex enquiries to resolution, and ensuring compliance with University policy, procedures, and legislation.Act as the primary contact for student lifecycle services, including enrolment changes, load management, class registration, leave of absence, withdrawals, international compliance and readmittance ensuring warm referrals, oversight to completion and timely resolutionCollaborating with Colleges and Portfolios to support communication strategies and other initiatives, including optimising Flinders Online content and materials to ensure information is accurate, clear, and accessible, providing students with consistent, supportive guidance throughout their learning journey.About YouYour excellent interpersonal and communication skills will be the key to your success, as you provide high quality customer service and demonstrate the ability to build, maintain and enhance relationships with students, staff and stakeholders through constructive and collaborative interactions. You will be flexible and adaptable, eager to collaborate and assist other members within the City Campus Services team. You will foster positive professional relationships and prove that you are a strong team player, willing to contribute to an inclusive and cohesive team culture.Completion of a degree or equivalent combination of relevant experience and/or education/training.Welldeveloped customer service and interpersonal skills, with the ability to develop, maintain and enhance relationships with students, staff and other stakeholders through constructive and collaborative interactions.Demonstrated ability to work collaboratively as part of a team to deliver operational services in a highvolume and complex service delivery environment, with the ability to provide culturally appropriate, highquality, timely and accurate advice.Effective to welldeveloped written and verbal communication skills, including the ability to develop clear, accessible content by reviewing and maintaining online content and digital resources, ensuring accuracy, clarity, and alignment with communication strategies.About Flinders City CampusLocated at the heart of Adelaide''s most vibrant and connected cultural hub, Flinders City Campus at Festival Plaza is a collaborative, stateoftheart campus delivering the optimal learning experience. Our campus provides greater connection for education and research partnerships and innovative curriculum opportunities that extend far beyond traditional study. We are passionate about collaborating with staff and students across the University to develop, improve, and implement communication, orientation, engagement, and retention activities that help students achieve success at Flinders. Our mission is to help students feel welcomed, supported, and empowered with confidence to succeed at University. To learn more about why Flinders is a great place to work, please click here.Our Commitment to Reconciliation and Indigenous EmploymentFlinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.Please see here for our Reconciliation Action PlanPlease see here for our Indigenous Workforce StrategyPrescribed Conditions for EmploymentA current Nationally Coordinated Criminal History Check which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position. A criminal record will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.How to Apply and InformationTo apply online, please visit the Jobs@Flinders website via the job portal: JR00000015483 Student Services AdvisorYou are required to submit a Suitability Statement of no more than 2 pages, addressing the below four Key Position Capabilities of the position description.Completion of a degree or equivalent combination of relevant experience and/or education/training.Well-developed customer service and interpersonal skills, with the ability to develop, maintain and enhance relationships with students, staff and other stakeholders through constructive and collaborative interactions.Demonstrated ability to work collaboratively as part of a team to deliver operational services in a high-volume and complex service delivery environment, with a demonstrated understanding of other cultures and the ability to communicate in a cross-cultural working environment.Demonstrated ability to exercise initiative, establish priorities and manage complex workflows with non-negotiable deadlines.For more information regarding this position, please contact Thu Trotter.Applications to be submitted before 10:00 pm (ACDT) Thursday 12 February 2026.Please note, late applications and applications sent via agencies will not be accepted.At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities. #J-18808-Ljbffr