Job Title

Fresh Start Recovery Programme is a not-for-profit organisation dedicated to helping individuals and families overcome addiction. For over two decades, Fresh Start has supported people on their journey to recovery through compassionate, evidence-based treatment and a strong, values-driven approach.About the RoleWe are seeking a caring, organised, and professional Receptionist / Administration Assistant to join our Clinic Administration Team on a fulltime basis. We are also open to applications from candidates seeking parttime hours (minimum 3 days per week).This role is central to the daily operation of our clinic. You will be the first point of contact for patients and visitors, providing high-quality reception and administrative support to clinicians and staff, while helping ensure the clinic runs smoothly each day.Key ResponsibilitiesManage phone, email, and inperson enquiries and relay messages accuratelyAssist patients with forms, documentation, and appointment bookingsProcess billing and payments using medical software (Best Practice)Check eligibility for Plans (MHCP) and GP Team Care ArrangementsCoordinate appointments and communication with offsite Psychologists, Psychiatrists, and CounsellorsPrepare and manage discharge summaries and other clinical documentationManage incoming and outgoing mail, scanning, filing, and data entry using Pharos softwareMaintain accurate records and ensure confidentiality at all timesEnsure reception and clinic areas are wellstocked and prepared for daily operationsFollow up with patients as directed by the Clinic ManagerAbout YouQualification in Business Administration, Medical Reception, or a related field (desirable, not essential)Previous experience in a reception or administration role, preferably within a clinic, community, or healthcare settingStrong computer skills, including Microsoft Office, and the ability to learn clinic systems (Best Practice and Pharos)Experience with general administration tasks such as data entry, document management, and record keepingClear and professional verbal and written communication skillsAbility to work independently and as part of a collaborative teamHigh regard for confidentiality and ethical practiceWhy Choose UsAn opportunity to be part of a purposedriven organisation and contribute meaningful work to the community, with onsite parking and access to salary packaging.How to ApplyIf this opportunity is of interest, please submit your current CV and a cover letter outlining why you are the right fit for this role.Application QuestionsWhich of the following statements best describes your right to work in Australia?How many years'' experience do you have as a Receptionist and Administration Assistant?Do you have experience in administration?How much notice are you required to give your current employer?Do you have a current Police Check (National Police Certificate) for employment?Are you willing to undergo a preemployment medical check?What''s your expected hourly rate?Which of the following medical practice management software do you have experience with? #J-18808-Ljbffr