Job Title

Hybrid preference to candidates located in Adelaide, SAFull-time | Graduate / Early Career OpportunityEligibility: Must be legally allowed to work in Australia, preference to candidates with at PR or Australian citizenship.Are you a recent IT graduate (or about to graduate) looking to start your career the right way?At Wild Tech, we help businesses thrive through smart, reliable technology and we''re growing our Managed Services team. We''re on the lookout for a Graduate Helpdesk Engineer who''s eager to learn, loves helping people, and wants handson experience in a realworld MSP environment.If you''re passionate about IT, customer service, and continuous learning, this is a great opportunity to build a strong foundation for your tech career.About the RoleAs a Graduate Helpdesk Engineer, you''ll be the first point of contact for our clients, providing friendly and professional Level 1 IT support remotely via phone, email, and our ticketing system.You''ll be supported by an experienced team, receive ongoing training, and gain exposure to a wide range of technologies while learning how a modern Managed Services Provider operates.What You''ll Be DoingRespond to incoming client support requests via phone, email, and ticketing systemAcknowledge and respond to issues within 15 minutes to meet SLA requirementsTroubleshoot and resolve common Level 1 IT issues remotelyAccurately document tickets, troubleshooting steps, and resolutionsDeliver a positive, customerfocused support experienceContribute to knowledge base articles and internal documentationParticipate in training, mentoring, and continuous improvement initiativesWhat We''re Looking ForRecent graduate in IT, Computer Science, or a related fieldStrong communication skills and a customerfirst mindsetGenuine interest in technology and problemsolvingWillingness to learn, take feedback, and grow your skillsGood organisational and documentation habitsAbility to work remotely and manage time effectivelyFamiliarity with ITSM tools (e.g. Jira) is a bonus not essentialQualifications & Experience (Preferred, Not Essential)Bachelor''s degree in IT, Computer Science, or related disciplineSome experience in a customerfacing or technical role (retail, hospitality, tech support, computer repair, etc.)Entrylevel certifications such as CompTIA A+Interest in working towards Microsoft certifications (Modern Work, Infrastructure, Security)Why Start Your Career at Wild Tech?Supportive and approachable team cultureStructured learning and real handson experienceExposure to a wide range of clients and technologiesStrong foundation for longterm career growth in IT and Managed ServicesAustralianowned MSP with a focus on quality and people #J-18808-Ljbffr