Job Title

OverviewApplications closing on 18 February 2026, 09:00 AMThe Great Ocean Road Coast and Parks Authority is the dedicated Victorian Government entity entrusted with the care, protection and sustainable management of one of Australia''s most breathtaking and culturally significant coastal regions. Established under the Great Ocean Road and Environs Protection Act 2020, the Authority was created to address the complex and fragmented management of the coastline and ensure the long-term conservation of this iconic landscape.By November 2025, GORCAPA will be responsible for managing more than 170,000 hectares of coastal reserves, National Parks, Marine Sanctuaries and foreshores stretching along 355 kilometres of stunning coastline. This includes high-profile sites such as the Twelve Apostles Visitor Experience Precinct and Cape Otway Lightstation, as well as local ports, community reserves and critical marine environments.At the heart of its work is a commitment to protect the unique environmental, cultural, heritage and community values of the region. GORCAPA partners deeply with Traditional Owners, local communities and stakeholders to integrate cultural knowledge, ensure environmental stewardship, support sustainable visitation and build lasting benefits for regional economies and generations to come.Position DetailsJob Type: Part TimePackage: $30 per hour base, plus penalty ratesPosition Description: PD-Customer-Service-Officer-Kennett-River-Jan26.pdf (PDF, 190KB)Note: The following role information is provided for applicants. The text includes a note about weekend and public holiday availability and typical hours.Purpose of the positionThe Caravan Park Customer Service Officer is accountable for the excellent service and customer satisfaction including meeting customer needs and guest requirements.Mention: This role requires weekend availability and on occasion, availability for Public Holidays. On average, 20-25 hours per week.Primary ResponsibilitiesThe Customer Service Officer is responsible to assist with the day-to-day front-of-house reception duties of the Caravan Parks.Receiving and making booking reservations using the Rooms Management System (RMS) software system - via phone, email, online and in personFace to face customer liaison at the Parks including provision of information, dealing with customer complaints, handling cash monies, receiving maintenance requests and other customer interactions as may be requiredDealing with customer correspondence and enquiry via email and phoneReport preparation for daily bankingAdvising management of customer issues as soon as able and in the format directed by the Park Managers to ensure an efficient and timely transfer of informationIf applicable, handling cash sales for kiosk items, souvenirs, tour bookings or other types of transactions as may be requiredProvision of a friendly, efficient and empathetic customer service ''face'' to the customerQualifications & ExperiencePractical administrative skills and/or customer service experience in a Hospitality, Tourism or retail environment, involving frontline or receptionist duties.Demonstrated experience using RMS booking software or comparable booking or reservation program.Knowledge And SkillsExcellent oral and written communication skills, including an ability to communicate with people across a broad range of backgrounds.Demonstrated ability to work as part of a team.Proactive approach to problem solving.Good time management and organisational skills.Terms and conditions of employmentAppointment to this position is subject to the successful applicant being able to:Provide a National Police Check Certificate.Obtain a Working with Children Certificate.Evidence of Australian Work Rights.Hold a current Australian Driver''s Licence.Applications requireA current resumeCover LetterEveryone Is Welcome At The AuthorityHere at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation. #J-18808-Ljbffr