Job Title

OverviewDermatology for Animals (DFA) is looking for a warm, reliable Client Services Representative to join our specialist dermatology team at Stafford in Brisbane. This is a non client-facing, office-based role supporting our patients, clinicians and nurses through phone, email and administrative coordination. This position is ideal for someone who is organised, detail-oriented, and confident managing communication and systems behind the scenes. You will play a critical role in ensuring smooth workflows, clear communication, and continuity of care for our patients and referring practices. If you love structure and process this position is for you!About UsFor more than 25 years, Dermatology for Animals (DFA) has been a trusted referral centre for advanced veterinary dermatology across Queensland. Established in 1998, we are known for thoughtful case management, clinical excellence, and longterm partnerships with both clients and referring veterinarians. We work almost exclusively with patients managing chronic skin and ear conditions. That means our clients aren''t just booking appointments they''re entering into ongoing care relationships. Our Client Services team plays a vital role in making that experience supportive, clear, and reassuring. Our culture is professional, kind, and collaborative. We value people who take pride in their work, care deeply about client experience, and enjoy being part of a close, specialist team.Job Description / About the RoleAs a Client Services Representative, you will be the first point of contact for our clients and referring practices. Your role will focus on managing inbound and outbound communication and providing administrative support to ensure the clinic operates efficiently.Your Responsibilities Will IncludeManaging incoming phone calls and email enquiries in a clear, professional mannerCoordinating specialist consultations, rechecks, and procedure bookingsProcessing referrals and liaising with referring veterinary practicesSupporting clients with appointment logistics and general enquiries via phone and emailMaintaining accurate patient and client recordsCompleting administrative tasks to support clinicians and nursing staffAssisting with invoicing, payments, and document managementHelping create a calm, organised, and compassionate clinic environmentQualificationsWho We''re Looking ForHave at least 2 years'' experience in client service, medical administration, veterinary reception, or a similar roleAre seeking a part-time position, working 3 days per week, 8:30am 5:30pmEnjoy supporting clients through phone and email communication, with a focus on clarity and professionalismHave excellent computer skills and strong attention to detailDemonstrate high emotional intelligence and communicate clearly, calmly, and confidentlyAre organised, adaptable, and professional in a specialist medical environmentApplicants must have full working rights and unfortunately we do not offer sponsorship for this position.Additional InformationInterested? If this sounds like a role where you''d thrive, we''d love to hear from you. Please submit your resume and a brief cover letter outlining why you''re interested in joining Dermatology for Animals. If you would like to get a feel for us beforehand you can check out our social media platforms LinkedIn & Instagram or watch our Youtube video Dermatology for Animals - Recruitment #J-18808-Ljbffr