Job Title

In this pivotal role, you''ll become the beating heart of our operations!The driven Superstar we are looking for has both amazing administration skills AND a deep passion for 6-star customer service. With our business primarily operating online, you''ll play a vital role, ensuring our members feel supported, valued, and connected every step of the way. We truly believe this is one of the most important roles in our businessare you ready to make an impact?What We Offer:Remote Work: Enjoy the flexibility and convenience of working entirely from home.Salary: $60-70K FTE + super, based on experienceSupportive Team Culture: We are keeping the team spirit strong through daily and weekly online check-ins. The whole business comes together, in person, multiple times per year. Join a driven, high-performing, and collaborative team dedicated to transforming the agriculture sector.Career Growth: We invest in training and professional development, paving the way for you to grow with us.Impactful Work: Be part of a mission-driven organisation making a tangible difference for farming families across Australia.Start Date: ASAPHours: full-time 40 hours per week is preferred, open to part-time for the right candidate (min 30 hours across 5 days)Travel opportunities: Be part of 2-3 of our Australia-based member events every year.Applications close: 14 February 2025A typical day in this role:This is a dynamic position where variety is the normno two days will look the same! you''ll dive into your emails, handle client queries via our internal communication channels, tackle essential projects and a variety of administration tasks.Something not functioning properlywithout missing a beat, you connect with our IT teammate to resolve it quickly. Later, you move on to scheduled member check-in calls, building strong relationships and ensuring they feel supported. Throughout it all, you keep your work phone at hand, ready to answer incoming calls promptly and professionally, ensuring every inquiry is met with care.Your superpower? Follow-through. You don''t just complete tasksyou see them through with precision, professionalism, and heart, ensuring nothing falls through the cracks. At the end of the day you are on a high because you had energising chats, solved issues and all your tasks are ticked off your to do list.You will be responsible for:Providing 6-star customer service support by phone and email - responding promptly to enquiries, taking messages or redirecting calls, and following up to ensure resolution. This is a low-volume, high-quality role.Delivering diverse administrative support to the team and assisting with various business projects including tracking event RSVP''s. We are running events for up to 600 participants.Supporting member onboarding for all programs, ensuring course materials are delivered, collecting required documents, making check-in calls to new members and ensuring a seamless experience.Creating an exceptional member experience, which includes coordinating monthly newsletters, tracking member progress, providing daily community support, assisting with webinars, and handling offboarding tasks.Assisting with event preparation, logistics and administration, ensuring the team and attendees have everything they require.Drafting and managing invoices for programs and membership fees, tracking outstanding payments until resolved or escalated, and setting up subscription payments.What you bring:You''re proactive -You don''t wait. You take initiative where you see opportunity. You ask. You act. You look for ways to do more than expected and go the extra mile! You problem solve if something is not right, you look for ways to fix it.You''re task-oriented You thrive on clearing items or tickets from your todo list and take pride in resolving issues swiftly and efficiently always following items through to completion. Follow-through is your middle name.You''re a people person Connecting & helping people gives you energy. You have a passion for building meaningful relationships with members and external contacts and are driven by providing an outstanding customer service experience.You''re energized by phone interactions You genuinely enjoy connecting with people, offering support, and ensuring every call ends on a positive note. You enjoy picking up the phone and making a call.You''re precise - You have meticulous attention to detail and ensure high levels of accuracy. You have excellent organisational and time management skills.You''re selfmotivated & a team player You will be working from home, so you must be selfmotivated & driven. However, you are also a rocksolid teammate. You notice when your others could use some support, and you''ll offer to help.You''re confident - Clients look to us for guidance and leadership. You''re a great communicator (written and verbal) and a confident ambassador for our educational coaching programs.You''re professional: You have a high degree of integrity & professionalism. You are trustworthy and have a high level of confidentiality.Requirements:Proven experience in a similar roleThe ability to work as part of a remote but highperforming team.Computer literate with excellent proficiency in the Microsoft Office suite.Strong preference will be given to applicants with a rural background or strong rural connection (this does not mean you need to be living in a rural environment now or into the future)WorkfromHome Essentials:A quiet home office space free from distractions.Reliable internet connection.Familiarity with online collaboration tools like Zoom, Slack, and CRM platforms.Ability to visit a Post Office when necessary and attend occasional inpersonOur team look forward to hearing from you!Next Steps: Click ''Apply Now'' to complete a short application form.Sunny from Happy Humans Consulting is supporting us with this recruitment and will be in touch.We can''t wait to meet the next passionate voice on our team. #J-18808-Ljbffr