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Job Title


Customer Experience Administrator


Company : Healius


Location : Brisbane, Queensland


Created : 2026-02-07


Job Type : Full Time


Job Description

Part time and Full time position availableWhy You Will Be Excited About This RoleAt Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians. And right now it''s an exciting time to join us.QML Pathology is one of Australia''s leading comprehensive clinical laboratory and pathology services. Based in Queensland for more than 90 years, we operate one of the largest, purpose-built laboratories in the southern hemisphere, dedicated to meeting the needs of Queensland doctors and their patients. Our organisation aims to achieve and maintain the highest standard of service and scientific excellence within chosen markets.QML Pathology offers employment benefits such as discounted Private Health Insurance, staff advantages program, bulk billing of pathology and xray services, and health and wellbeing programs.About UsHealius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia''s largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.What You Will Be DoingOur Customer Support Specialist positions cover shifts between 6am -12am Monday to Friday and 6am - 10pm Saturday and Sunday as required. This is an opportunity to join a service driven team with an excellent work ethic who enjoy.Your key responsibilities will include:Monitoring of emailsData Entry of RequestsProcessing Added TestsWhat Type of Person Will Be SuccessfulCustomer Focused, Accountable, Collaborative, Credible & Resourceful.These are the type of attributes & skills you would possess:Sound typing / data entry skillsA Sound knowledge of Microsoft Word, Excel and OutlookA willingness to adhere to departmental and organisational policies and proceduresPrepared to be a cohesive and contributing member of the team and display positive attitudes towards achieving outcomesStrong time management, interpersonal and organisational skillsStrong ability to multitaskExcellent telephone mannerStrong problemsolving skillsPrevious experience or knowledge of medical terminology is highly desirableBenefits, Perks and WellbeingAs part of working for Healius, you will have access to a range of benefits & perks including:Benefits platform Reduce the impact of the cost of living with everyday savings with 500+ of Australia''s mostloved brands, (from the weekly grocery shop to premium perks like holidays).Fitness Passport Access top fitness centres & pools across Australia at a subsidised rate.Corporate health insurance discounts, banking benefits and novated leasing salary packaging.Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our elearning platform.Confidential health and wellbeing support through our Employee Assistance Program, available to all employees and their family members.Our Commitment to Diversity And InclusionQML Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.Healius is a part of the Commonwealth Government''s Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.How To ApplyPlease click the ''Apply Now'' button to complete the prescreening questions and submit your application.Healius is committed to responding to every applicant.Healius is committed to responding to every applicant. #J-18808-Ljbffr