Job Title

OverviewHelp provide the latest best practice services for anyone who needs it. Gain skills with Australia''s largest provider of government-funded hearing care. Permanent, full-time position. Working at Lismore and Ballina locations (this is an onsite position).ResponsibilitiesYou''ll greet clients, attend to all counter and telephone enquiries.You''ll cover reception and undertake general administration duties, including booking client appointments, processing claims, data entry and monthly reports.You''ll liaise extensively with our clients comprising children and adults, some with complex needs, as well as clients with multicultural and Aboriginal and Torres Strait Islander backgrounds.You''ll perform minor hearing aid repairs and troubleshooting.You''ll assist clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids.What You''ll BringExperience as a proactive problem solver with a desire to accept responsibility and take ownership of your work.Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (Apple and/or Android applications).A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families.Why Hearing Australia?How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. You''ll know you''re making a contribution that really means something.Who we work with: You''ll support and empower clients of all backgrounds. That''s what drives our teams and makes them special.Where we''re going next: We''re committed to learning, improving what we do and how we do it, and building an organisation where everyone can thrive.What does that mean for you?As a Client Service Specialist you''ll know that every day, your work is helping people who need us. Just ask a colleague about why they choose to work with us.You''ll also enjoy a range of benefits, including:Additional 2 rostered days off each month for full-time team membersAttractive salary package includes a generous 15.4% superannuationPaid parental leaveAttractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, wellbeing programs, salary packaging, discounts across an exciting range of retailers)Let''s create the gold standard of hearing careWe will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver''s licence and must have rights to work in Australia.Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. #J-18808-Ljbffr