Job Title

OverviewBoart Longyear is the worlds leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration spanning a wide range of commodities, the Company also supports activities in the energy, oil sands exploration, and environmental sectors. The Drilling Products division delivers advanced research and development capabilities and manufactures, markets, and services drill rigs, drill string products, tooling, consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering performance, reliability, and safety in demanding conditions.The primary purpose of the Customer Service Representative is to support the sale of globally manufactured items to the APAC customer base, ensuring customer requirements are understood and delivery commitments are met. Responsibilities Proactively manage orders including quoting, bookings, back orders, data entry and managing leads Provide customer service by answering queries, processing sales in a timely fashion, and responding accurately Execute telephone sales Manage and process claims assessments and Return of Material Authorization (RMA) Support Managers with sales and administrative activities Drive transactional sales Implement direct marketing activities as instructed by Business Development Managers Oversee delivery and troubleshooting of products Build ongoing relationships with existing customers Undertake administrative tasks Assist with inventory functions, stock control and inventory management Qualifications Our preferred candidate will have 2 years of experience within a similar role Focus on customer service excellence with internal and external clients Excellent written & verbal communication skills Excellent listening and questioning skills Ability to prioritise objectives and responsibilities Strong Microsoft Office skills Previous experience in using Oracle (desirable, not essential) Previous experience in a customer service or customer-facing role in a relevant industry (e.g. drilling, mining, construction) Sound planning and organisational skills A team-focused attitude Excellent analytical skills, technically savvy In return, you will receive Competitive annual salary Opportunity to work within a global organisation and high-performing team Career development opportunities Flexible working policy On-site car parking and modern office facilities Our People At Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. We are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassmentspaces where everyone can contribute and be heard. Our Vision To create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity. Our Values Our success as a business depends on how we operate. The way we conduct our business is guided by values such as: Integrity Health & Safety Teamwork & Diversity Customer Focus Sustainability Company and Role Details Business Line: Product Services Company: Drilling Products Function: Sales and Marketing Auto req ID: 16468BR Region (Business Group): APAC Country: Australia State/Province: South Australia City: Adelaide #J-18808-Ljbffr