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OverviewEmployment Type: Permanent Part TimePosition Classification: Administration Officer Level 3Location: Blue Mountains Hospital and Springwood HospitalRemuneration: $35.84 - $36.96 per hourHours Per Week: 32Requisition ID: REQ636299Applications Close: 18/02/2026With CORE Values of Collaboration, Openess, Respect and Empowerment, working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.About UsNepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.Blue Mountains District ANZAC Memorial Hospital is an acute hospital that supports a population of approximately 80,000 and is the only ANZAC Memorial hospital remaining in NSW. Easily accessible to Sydney residents, our team of clinicians, allied health, and support staff works with the community on a shared goal to maintain the delivery of high-quality healthcare in the Blue Mountains region.We are seeking an Emergency Department/Switchboard Administration Officer to join the frontline administrative team supporting Blue Mountains Hospital in Katoomba and Springwood Hospital. This role is the first point of contact for patients, visitors and staff and operates as part of a 24/7 rotating roster across both sites.The position provides efficient administrative support to the Emergency Department, including accurate patient registration, maintenance of health care records, support with admissions, transfers and discharges, and delivery of high-quality customer service to patients and families. The role also involves identifying and recording patient funding details, providing information regarding private health insurance, supporting clinical staff with timely communication, and receipting payments where required, all while working within mandatory policies and privacy requirements.As part of the switchboard function, the role is responsible for answering and directing incoming calls, managing patient enquiries confidentially, and responding promptly to REACH and 2222 emergency calls in line with hospital procedures.This is an excellent opportunity for a calm, organised and customer focused administrator who thrives in a fast paced healthcare environment and is committed to supporting high quality patient care. Join our team and play a vital role in the delivery of emergency and hospital services to the Blue Mountains community.Benefits available to eligible NBMLHD employeesOpportunity for extra tax savings through Salary PackagingNovated LeasingGreat education opportunities through Education Training Service which offers over 110 courses each yearAccess to our Employee Assistance Program (EAP) for staff and family membersFitness PassportNBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.NBMLHD is committed to implementing the child safe standards. For more information, please note the Child Safe Standards.For assistance with applying through the NSW Health Career Portal please note how to apply.What you will bring to the roleAdministration and/or Customer Service experience. Including face-to-face (front counter) and phone based. Experience in a hospital or health related field would be highly regarded.Demonstrated excellent verbal and written communication skills.Demonstrated ability to work autonomously and in a team environment, with demonstrated problem solving, negotiation and interpersonal skills.Demonstrated computer literacy, including data entry and MS Office experience. Experience with health or related databases would be highly regarded.Ability to work in a busy and demanding environment with patients / families who are experiencing distress.Understanding of confidentiality, particularly in relation to health information.Ability to organise work and set priorities to meet department benchmarks and KPIsAbility and willingness to work a 24-hour rotating roster with flexibility and ability to work additional shifts as requested.Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.Need more information?1) Position Description 2) Applying for this position. For role related queries or questions contact Nicole Leverton on notes: [email protected] #J-18808-Ljbffr